A good understanding of the Microsoft Phone System Cloud Services capabilities in Office 365 for incoming call routing is required to properly and quickly route callers to the correct destination, al...
Updated Sep 29, 2017
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Christophe Boucetta, we are still having to use the legacy skype admin center to manage our S4B auto attendants and call queues.. are we able to move the admin center into teams now, as the old one is a little unstable?
Also, how can we set the call queues to randomly assign calls to agents in serial mode? The same person keeps getting all the calls and everyone else gets none.
Thanks
Luke