MicrosoftMarina Kolomietsvery happy to see that the feedback on call queues is creating blips on your radar and looking forward to seeing the product evolve over coming updates (hopefully there will be a new release soon - at Ignite maybe ) One thing that is needed is to be able to (consult) / transfer to a call queue. Some callers, particularly if they are repeat callers will just hit the transfer to operator button regardless rather than go through the selections on the auto attendant. The human being doing the operator role then needs to be able to transfer to the appropriate call queue that the caller could - IF they had followed the menu operations - have transferred to rather than being forced to select a particular person.
I have just checked the O365 roadmap https://products.office.com/en-us/business/office-365-roadmap#abc and the only item on the in development tab for skype for business is "update to ip phone firmware". It would be good to see some of these points appearing in the roadmap. These things affect how one might arrange business activities to fit with the technical facilities comign online and being pretty sure that something is coming down the pipeline would be a big help. Slighly off topic but more of a roadmap for when PSTN calling will be available would be helpful - even some sort of aspirational territory map with Top priority, secondary priority tier would be good : if you know that it is supposed to be coming down the pipeline even if up to a year away one can make informed decisions. I understand how difficult getting PSTN calling set up is - largely due to regulatory issues but it does seem to be going VERY slowly and with very little information available. At this rate it will take a decade just to get PSTN calling rolled out EU wide.
