In an effort to shape the next updates on Auto Attendant and Call Queues in Skype for Business Online Phone System, we would like to invite you to take part in customer feedback surveys we have prepa...
Updated Feb 22, 2018
Version 4.0
Blog Post
Disappointed to see the response: "Transfer delay between Agent and Caller issue (please open a support case via Office 365 admin center)"
We've had multiple tickets with no resolution -- and this is very well described on tons of https://www.skypefeedback.com/forums/299913-generally-available/suggestions/8563270-remove-the-response-group-answer-delay and http://windowspbx.blogspot.com/2017/02/office-365-cloud-pbx-call-queue-answer.html.
Incoming calls to Call Queues have a 4-5 second media establishment delay (with silence on the both ends of the call), which is infuriating to our users.
(We hackishly work around this using Team Call Groups (e.g. http://windowspbx.blogspot.com/2012/05/microsoft-lync-simple-ring-group-for.html); but means we can't use Call Queues and is very disappointing.)