Skype Room Systems v2 3.1.98.0 Deployment Kit

Hello David, 

We are running more and more into challenges with the SRS system.

We are still in semi test / semi productive environment as we cant get SRS to a reliable state.

As of now we have 3 Installations with SRS in combination of the Logitech SmartDock and Logitech Group evaluating for about 5 month now, opened several Tickets with Microsoft Premium support, Logitech and our SFB consultant company, have hardware running through RMA etc.

However there was not a single week where the devices were stable and we had to reimage all the surface over and over again.

This is extremely disappointing and frustrating and is now affecting our Business as meetings have to be canceled or rescheduled due to not working SRS. We already lost face to our inhouse customers as well as our management board!

That are my two cents to the experience we made so far, now to my question.

Im doing a reimage of the Surface right now and facing a challenge with the required versions.

As of the Blog entry above I can see that Windows 1709 is now "supported" but not required:

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David Groom wrote:

Skype Room Systems v2 version 3.1.98.0 deployment kit is available for download from TechNet as of March 20th.

 

NOTE: Building an image with 3.1.98.0 and Windows 10 Version 1709 requires the addition of Win10 January Update KB4056892.  Also, a PS1 script is available on the TechNet site to more quickly build images.

 

See TechNet link https://technet.microsoft.com/EN-US/library/mt790558.aspx "Prepare the installation image".

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The Technet article you linked also only states Version 1607 has run out of support:

However when I try to create an image with SRS 3.1.100.0 and Win10 v1703 I get told that its not supported either and only 1709 will work.

We are not yet allowed to use 1709 as of company policies - how do I get around that as I have a feeling its not intended or not communicated properly?

The second question would be where do we get language packs from? We are Volume Licensing customers and retrieved single language pack for German as well as the MultiLanguage pack including german from licensing.microsoft.com. Those files came as cab files wrapped in an ISO but not as LP or LIP file and the script tells us its not a supported language file.

Last but not least is there a way to open a support ticket with a specialised Technician how knows about SRS without asking us to reimage or get Fiddler logs?

Hope you can help us on that!

Cheers

Jörg