Skype Room Systems v2 3.1.100.0 Update

3.1.100.0 Deployment Kit available here.

Hi all,

As I described in my previous posts, we have had some problems with our screen being frozen every morning when we try to use the system, so we have to reboot the system everyday as a temporary solution, but after some digging and some help from this forum I think we've found a solution for our system. 

I have a theory, that enabling these two GPOs below, resolves the freezing issue. At least it might have done so for our system. 

After I logged in to Windows on this system, it did rapidly start a feature update, which ran for a few minutes, but did not succeed. This must be because the Skype Room System has set this update to fail. (See this link for more in depth info).

The thing that caught my attention was that I could not press anything else than the presented action buttons (OK, Cancel, etc). Everything else was frozen. So this got me thinking, that this is probably what happens in the background when the screen freezes. Therefor, I think that having the stated GPOs set to "Enabled" and disabling the possibility for this system to do any Windows Update, our Skype Room System seems to be fully functionally. At least for now. 

If by any chance we still experience the same issues in the upcoming days, I will post an update. But if this is a permanent solution, I will not post an update. I hope this information saves someones time!

Hi again,

Unfortunately our issue has not been resolved. It was fully working for one day, then it went back to normal. Same as issue as rodelmurex describes, our screen freezes and we have to do a hard reboot. 

I cannot see anything in the event viewer that indicates "screen freezes". The screen is responsive after I manually wake it up, but is not responding to my clicks. I can see that it receives clicks as a water drop appears. 

Will Microsoft/Logitech please respond to the following:

1. Please tell us how to correctly process an RMA for both the smartdock and surface pro.

2. Please post reliable instructions for properly re-configuring/re-imaging the surface pro for use with smartdock. Please include all steps and current Versions of OS, SRS and CEC patch that are proven to work reliably with single and dual display and what the order of operations for updating should be.  

4. Please provide a list of all surface pro update options that need to be selected or turned off.

4. Please provide a fix for CEC not working, Dual display not working, smartdock sensor not working, displays stops being recognized and no longer sees smartdock as source, surface pro freeze-up. (One day the smartdock works and the next day it does not).

5. Please release a list of Pro Displays (make/model) that are proven to work with the smartdock Surface Pro CEC reliably and without failure.

6. Please tell us when the Flex extender will be available.

We were about to deploy 200+ units for a fortune 100 company. This project is now on hold until we can prove the smartdock actually works. We can't wait much longer for responses to our questions and solutions to our problems of which there have been many.

Thank you!

All of the issues above have been seen in our enviroment. 

However, we've resolved quite a lot of them using the new Logitech smartdock, which was in beta stage 1 month ago. 

Hi David,

We have experienced some issues with our SRS system since the previous 3 updates. We are currently running the 3.1.100-version. 

- The application takes longer time to start after a system reboot.

- The system does occasionally not autostart when someone stands in front of the screen.

- The screen sometimes work, but seems to be stuck in a "read mode". You cannot press anything related to the SRS application. With this, the clock does not update to the correct time, but is stuck showing the timestamp of the previous awakening of the screen. 

As stated in the 3.1.99 release note, 

• Fixes an issue know to result in a device "hang" experience.

This does not seem to apply on our system.

I saw in the 3.1.99 release thread (https://techcommunity.microsoft.com/t5/Skype-for-Business-Blog/Skype-Room-Systems-v2-3-1-99-0-Update/ba-p/172292) that a user named "rodelmurex" seems to have similar issues. 

Thanks. 

Johan Nilsson - Please send me a private message to discuss further.

hello johan, I just disable the windows update and app update. via services , and task scheduler. So far, my room is fine. I am still using 3.1.99 ver.

by the way, my set up is only stand alone and did not join to domain yet.

Hi rodelmurex,

So the solution for us might be to having a GPO enabling the following settings?
- Do not allow update deferral policies to cause scans against Windows Update.

Having this policy enabled will deny Windows clients to initiate automatic scans against Windows Update. 

- Do not connect to any Windows Update Internet locations.

Enabling this policy will disable the functionality having Windows Update periodically retrieve information from the public Windows Update service to enable future connections to Windows Update, and other services like Microsoft Update or the Windows Store. 

Our system is a domain joined system, running all the latest firmware by having version 3.1.100 and SmartDock Firmware 1.1.8. 

If I understood you correct, your system got a fix by installing the 3.1.99 firmware?

Thanks. 

johan, yes as this device is very unstable. Dont allow any windows update or manage it via sccm .  so far the smartdock is not hanging anymore. 

The only issue right now is this morning totally, it could not detect the TV totally  :(  .. even i reboot for so many times. It might be the hardware but since i have spare i replace it for the mean time.

anyone setting up this device for two TV ? does it works? so far im only using 1 big TV and soon i will be using 2 tv .

im nearly giving up on this device but let me test now to joined to domain and manage via sccm all $tupid windows update.