Microsoftwaseemhashem We did some more testing (the results have been replicated several times, so they are consistent):
| (XXX) XXX-XX27 (Test Queue 2) | (XXX) XXX-XX41 (Test Queue 3) | (XXX) XXX-XX42 (Test AA – Test Queue 4) |
Answer with Teams Soft Client (Windows) | Successful – Call answered and two way audio | Failure – Both sides show the call connected, but neither side can hear audio | Failure – Both sides show the call connected, but neither side can hear audio |
Answer with VVX 411 Phone | Successful – Call answered and two way audio | Failure – Phone side shows connected, calling side continues to hear music on hold. Held for over two minutes, with no change. | Failure – Phone side shows connected, calling side continues to hear music on hold. Held for over two minutes, with no change. |
Transfer to Voicemail | Successful - Transfers in about 17 seconds – Two way audio | Successful – Transfers in about 37 seconds – Two way audio (I could hear the announcement and left a voicemail that could be heard) | Failure – Transfers in about 37 seconds – Could not hear voicemail announcement. A voicemail is left, but it is a blank audio file (even though I was speaking). |
and as noted before, calls to a user with an on premise DID worked, as did out bound calls from the user routed through the Direct Routing path.
I did open a ticket, but other than an initial response, I have not heard back.
Thanks,
John
