Skype for Business Certified IP Phones with Microsoft Teams

Ilya Bukshteyn KruthikaPonnusamy waseemhashem

Hello Everyone,

Let me start by saying I'm sorry if I came across as unprofessional, but I lost my cool as I've been fighting phone issues for two months now and aside from losing lots of my day to ongoing phone issues I'm starting to have my team lose faith in my abilities to admin our phone system. Anyway, let me explain what's going on.

The original issue we had was with the call queue calls being answered an automatically being put on hold, I documented that issue here: https://youtu.be/brw8oj31NA4.

In the last firmware update (v58.15.0.36) for the T58 and the Teams app (v1449/1.0.94.2019043004) the issue seemed to be resolved (at least with my testing).

Here is how we come across the issue now:

• Assuming a phone has just been logged into the call queues should work as expected
• Over time all phones will eventually begin to see the call queue bug again exactly the way the above video shows it from months ago
• Power cycling the phone (removing PoE cable) may fix the issue or it may not
• Remotely rebooting the phones from the admin dashboards does not help
• Remotely rebooting the phones may cause phone to not even ring when a call queue call comes in
• The only "reliable" solution thus far is to log the user out and log them back in
• Sometimes phones will hang during the log in process requiring a power cycle (removing PoE cable)

As of today our new policy is to have all users log out of their phone at the end of the day and then log back in the next morning, ideally this will get us through a work day without issue, but we'll have to see. Anyway, as you can see the issue is not fixed, at least for us. Perhaps our "Tenant" has not been updated with the fix, but I can assure you we have real problems and I need a fix soon. Thank you and please let me know if there is anything I can do to expedite getting a patch released to address this issue once and for all.