MicrosoftHi,
We have following issue: call is disconnected after exactly 30 seconds when a call queue with a Teams-Only agent is called by a Teams-Only user who uses a VVX 201 phone.
So I repeat: ONLY happens when following conditions met:
-Polycom VVX 201 phone (we only have 201 phones, so I cannot tell if it is model-related)
-Teams-Only user logged on the the VVX phone
-Teams-Only user member of call queue
user 1 calls to the call queue using the VVX phone. Teams-Only user 2 picks up in the call que -> call drops after excactly 30 seconds from point of view teams-only user 2.
If the caller is on island mode, everything works fine. No direct routing is involved because we don't see any SIP traffic on our SBC. So everything is handled withing Microsoft Network.
I already opened a case with Polycom. They say call queues with Teams-Only users are NOT supported on S4B-phones -> case closed.
Does anyone experience the same issue?
I also created an MSFT ticket: #22458205
