This script shows how to build a very simple main line number covered by two receptionists. This sample uses some of the new features of the Response Group application in Microsoft Lync Server 2010:
· Attendant routing , in order to route all the calls to the agents regardless of their presence.
· Agent anonymity , in order to hide the agent’s identity to the caller.
For a detailed explanation of how this script works, see the article Creating Your First Response Group Using Lync Server Management Shell .
$ServiceId = "service:ApplicationServer:rtc.contoso.com"
$Group = New-CsRgsAgentGroup `
-Parent $ServiceId `
-Name "Contoso Reception" `
-AgentAlertTime 20 `
-ParticipationPolicy Informal `
-RoutingMethod Attendant `
-AgentsByUri("sip:mindy@contoso.com", `
"sip:bob@contoso.com")
$PromptTO = New-CsRgsPrompt `
-TextToSpeechPrompt "Sorry, all our agents are busy. `
Please call back later. Thank you."
$ActionTO = New-CsRgsCallAction `
-Prompt $PromptTO `
-Action Terminate
$PromptOF = New-CsRgsPrompt `
-TextToSpeechPrompt "Sorry, there are too many calls `
waiting. Please call back later. Thank you."
$ActionOF = New-CsRgsCallAction `
-Prompt $PromptOF `
-Action Terminate
$Queue = New-CsRgsQueue `
-Parent $ServiceId `
-Name "Contoso Reception" `
-TimeoutThreshold 300 `
-TimeoutAction $ActionTO `
-OverflowThreshold 5 `
-OverflowCandidate NewestCall `
-OverflowAction $ActionOF `
-AgentGroupIDList($Group.Identity)
$PromptWM = New-CsRgsPrompt `
-TextToSpeechPrompt "Welcome to Contoso. `
Please wait for an available agent to answer."
$ActionWM = New-CsRgsCallAction `
-Prompt $PromptWM `
-Action TransferToQueue `
-QueueID $Queue.Identity
$Workflow = New-CsRgsWorkflow `
-Parent $ServiceId `
-Name "Contoso Reception" `
-Description "The Contoso Reception line." `
-PrimaryUri "sip:reception@contoso.com" `
-LineUri "tel:+14255551234" `
-DisplayNumber "+1 (425) 555-1234" `
-Active $true `
-Anonymous $true `
-DefaultAction $ActionWM
