Today, we are pleased to announce that the following new Call Queue features are available to all Skype for Business Online customers with Phone System (formerly CloudPBX) SKU:
Serial Routing - c...
Updated Dec 12, 2017
Version 3.0
Blog Post
2 MIN READ
Call Queues: Serial Routing, Timeout in seconds, support for Agents in O365 Groups are available
Maybe I'm a little late for this, but what is the default time until a call jumps to the next agent in serial routing, if an agent does not pick up?
And more importantly, is it possible to change this time/delay?
I'd like to minimize the duration it rings at specifics agents to 10 maybe 15 seconds to maximize the number of agents called before it hits the global call queue timeout and gets transferred to the voicemail dummy account.