Today, we are pleased to announce that the following new Call Queue features are available to all Skype for Business Online customers with Phone System (formerly CloudPBX) SKU:
Serial Routing - c...
Updated Dec 12, 2017
Version 3.0
Blog Post
2 MIN READ
Call Queues: Serial Routing, Timeout in seconds, support for Agents in O365 Groups are available
If a user is away, the calling queue still transfers the call to the user.
Is there a way if we can configure the Serial Routing in such a way that if the user's presence is available, then only the call will ring on the user's SFB Client?
Reference:
Serial Routing
In addition to default Attendant Routing, which sends the call at the head of the Queue to all the available Agents at the same time, a new Serial Routing option has been added in Call Queues. With Serial Routing, the call at the head of the Queue will ring Agents one by one, starting from the beginning of the Agent list. If an Agent dismisses or does not pick up a call, the call will ring the next Agent on the list.