Call Queues: Serial Routing, Timeout in seconds, support for Agents in O365 Groups are available

Thanks for commenting, Nicholas Plant! Yes, indeed, we have released Serial Routing in this update, where calls are send to the Agents one by one, always starting at the top of the list. Round Robin Routing (also sometimes called Circular Routing), where a new call rings Agent X+1 if the previous call was taken by Agent X, is also on the radar, as it is also very commonly used in ACD, but no ETAs on this.

Nicholas Plant and Clinton Woodward - some time early 2018, we will be sending out customer satisfaction surveys on Auto Attendant and Call Queues to help us stack rank and prioritize features and enhancements. If you happen to receive them from Customer Engineering, we would appreciate if you could fill them out.