Call Analytics now in Open Preview

Deleted, we are investigating to inlcude on-premises calls for hybrid scenarios as we know customers see value in it. 

Hi Thomas,

In the context of hybrid deployment scenario is there any plan to expand the scope of Call Analytics and CQD online to the on-premises part ?

Thanks

Jean-Marc

Many thanks, Thomas Binder!

tcfinney, if you run into any product issues, please open a support ticket via teh Office 365 Admin portal. If you have thoughts on how to imporve the product, please log feedback via http://skypefeedback.com

Hi Thomas,

What is the best way for customers to provide feedback on Call Analytics during the preview?

Thank you,

Thomas

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Thomas Binder wrote:

We are happy to share that we moved Call Analytics from "Public Preview" to "Open Preview". This means, while the feature still has preview state, there is no need to sign up for the program - all you need is to go to https://adminportal.services.skypeforbusiness.com/ and sign-in with your administrator account.

 

Call Analytics allows you to look at quality indicators of individual calls. If you want to learn more about please refer to the following resources:

• Previous blog article: Introducing Call Analytics
• Official documentation
  • https://support.office.com/en-us/article/Set-up-Skype-for-Business-Call-Analytics-fbf7247a-84ae-46cc-9204-2c45b1c734cd?ui=en-US&rs=en-US&ad=US&fromAR=1
  • https://support.office.com/en-us/article/Use-Call-Analytics-to-troubleshoot-poor-Skype-for-Business-call-quality-66945036-ae87-4c08-a0bb-984e50d6b009
  • https://support.office.com/en-us/article/What-s-the-difference-between-Call-Analytics-and-Call-Quality-Dashboard-4cd5fe35-8463-4996-a252-086cd3ca2d9a?ui=en-US&rs=en-US&ad=US

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Thanks for sharing.

Call Analytics is amazingly useful, just today a senior colleague IM me during a call to comment on poor quality during a call, I could advise he he had joined the wrong network so he dropped, reconnecting and then all was good.