Microsoft
MicrosoftHello,
Following your recent message, I would like to formally request an escalation of my case regarding the revocation of my PL-300 exam.
The justification provided — “unauthorized interruption of the session (unscheduled break) and leaving the exam session” — directly contradicts the official rules published on Microsoft Learn, which clearly state that candidates are allowed to take an official unscheduled break by clicking the “Take a break” button. This is exactly what I did.
I did not take any unauthorized break:
• I used the official “Take a break” function
• My screen locked as expected
• I never attempted to return to previous questions
• I still had more than 40 minutes remaining to complete the last 4–5 questions of the case study
Therefore, I kindly request clarification on the following points:
• Which exact rule did I violate?
• Please provide the official text stating that using the “Take a break” button constitutes a violation.
• Why is a break officially provided by Microsoft considered “unauthorized” by OnVUE?
• Why am I not being offered a retake when this situation appears to result from a misinterpretation of the rules?
Considering the significant impact this has on my professional future (I recently applied for a position that specifically requires this certification), I respectfully request one of the following:
• Evaluation of my exam based on the 52 questions I completed, with certification granted if my score is sufficient; or
• A free retake, which is typically granted when the issue is not caused by the candidate.
I also request that my case be escalated to the appropriate higher-level team, ideally the Certification/Exam Security team or the Microsoft psychometrics team if necessary, so that this decision can be reviewed objectively.
Thank you in advance for your time and for a fair reconsideration of my situation.
Exam Tracking ID: #2603050050003216
MicrosoftUnfortunately, I cannot investigate this with the information you provided (the exam tracking number is not something that recognize in our system--I actually have no idea what that is). If you want us to investigate further, please provide your confirmation ID or escalate through our customer support portal aka.ms/credentialssupport.
Thank you, Liberty.
Here is the information you requested:
Candidate ID: MS1101060667
Registration ID: 528982313
To clarify briefly: OnVUE was the first to revoke my exam, and I then opened a ticket with Microsoft Support, but the decision remained the same even though I followed Microsoft’s official rules by using the Take a Break unscheduled break during my PL‑300 exam.
This contradiction between Microsoft policy and OnVUE’s interpretation is why I had no choice but to post here and reach out to you directly. I truly hope this issue will not continue affecting future candidates.
I want to be clear that there was no cheating, no intent to cheat, and I followed Microsoft Learn instructions exactly.
If someone needs to contact me by phone, please note that I can only communicate in French, as I live in Madagascar.
Thank you again for your help.
You may add this under your existing post:
I would also like to apologize if it seems that I am reaching out through multiple channels (LinkedIn, Microsoft Community Hub, and the support portal). This situation has been extremely stressful for me because I know that I followed the official rules and did not violate any exam policy. My only intention is to clarify what happened and ensure that the correct information is reviewed so this issue can be resolved fairly
