Microsoft
MicrosoftNow if only:
* Microsoft learn were up to date with their constantly changing platform names and instructions for accessing them. (Hint they are not - there's a LOT of old info lying around in those learn that needs updating all the time - it can't keep up the the rapid change of pace - don't believe me? Search for Active Directory instead of entra).
* Microsoft tests stayed in sync with learn and learn stayed in sync with the real world. (Yeah right. Tests frequently ask for or access information on older deployments of microsoft platforms).
* Microsoft tests didn't ask you for an answer that could be achieved in multiple ways and then ding you for choosing one that they don't "prefer" but would work.
* Microsoft tests didn't pose questions as if clients had hundreds of users, rather than say 5 to 20 which my bet is the average tenant out there.
* Oh and if Microsoft gave a **bleep** about users under 10 - they obviously don't as we don't get any credit or reimbursement for those any more.
* If Microsoft recognized that you don't need more than one engineer in a role to provide excellent service and support.
* Powershell code snippets included links or instructions to ALL dependencies and code required to be installed or executed prior to the snippet to actually use said snippets.
* Code snippets and on-screen instructions conveyed real-world examples of how to use them instead of the simplest example they could find with no practical application.
Also - no good tech support engineer (not the ones going off a q and a script) is going to rely only on microsoft learn for exactly the reasons above. this is why forums, and reddit, and other sources need to be available IN ADDITION to learn.
The entire Microsoft certification process and these days the partner experience is a money making racket for Microsoft and nothing more. They no longer care what your customers think of your or value or how well or accurately you support customers. All they care about is how many licenses you sell. Period. End of story. I'll take an engineer with experience, customer service skills, strong curiousity and good research skills over one that has passed tests on irrelevant content.
Profile: Used to be a microsoft gold partner. Got downgraded to silver. Used to be a silver partner, am likely to be downgraded to an action pack partner because my company isn't "big enough" and my clients aren't "large enough" for Microsoft.
