Bringing AI fluency to every corner of the organization (even yours!)

Ashley Masters Hall joined Microsoft more than five years ago, just a month after earning her undergraduate degree. She’s currently a learning manager at Microsoft, focused on AI skilling for business pros. In this first blog post in a series of three, she shares her insightful and relatable perspective on AI fluency and skills for everyone in the organization. 

I was driving to an appointment recently, and I was reminded of the days when we used to print out directions at home and then try to follow them while driving. That was until GPS and later map apps came along. Suddenly, we had real-time guidance and rerouting from our phones. At first, we might have been reluctant to give up our familiar (though inefficient and unsafe) habit of wrangling printed directions behind the wheel. But once we experienced the speed and simplicity of GPS, there was no going back.  

AI is having its GPS moment. Two years ago, AI was this mysterious thing, a shiny object we weren’t sure we needed. Now, it’s the default way to navigate (and even orchestrate) work. Just like GPS didn’t replace driving, AI doesn’t replace thinking. It removes friction, gives us faster paths, and lets us focus on better outcomes. So the question isn’t, “Will AI change work?” It already has. The real question is, “Are you fluent enough to lead with it?”  

Regardless of your role or team, AI is likely already part of your world. In this blog post, the first in a series of three, I share practical tips, including six easy steps, that turn AI from a buzzword into your work GPS.  

What I mean by AI fluency (no jargon, I promise) 

Let me first define AI fluency. AI fluency is the degree of understanding and ability to interact effectively with generative AI. It’s recognizing when AI will add value and inspiration, plus having the skills to incorporate it into your workflows and tasks. AI skills are now foundational for everyone in every department. These skills not only help set you apart but also help keep you in the mix as work and roles evolve. 

We’ve seen a shift in the job market toward skills efficiency rather than work experience. In fact, according to the January 2025 LinkedIn Economic Graph Work Change Report: AI Is Coming to Work, “By 2030, 70% of the skills used in most jobs will change, with AI emerging as a catalyst.” 

Five years ago, when I was interviewing for jobs, my differentiators were my work experience and the Microsoft Certifications I had earned, which verified my expertise and abilities with Microsoft Office apps. But in interviews last year, most of the questions I got were about how I use AI today and how I’d apply it in the role. That’s the reality: AI fluency isn’t a future skill, it’s a “now skill.” It’s the differentiator that hiring managers seek. They want to know the real-world ways that you’re putting AI to work. 

Why this matters for your role (for every role, actually) 

If you’re wondering what AI looks like in your day-to-day work, you’re not alone. Let’s explore its practical applications for different teams and tasks. 

• Marketing. If you’ve ever stared at a blank page trying to translate “We need a campaign” into an actual brief, AI can get you to a starting point fast. Maybe not the final answer, but a decent first draft that you can shape in your voice, for your audience and your goals.  

• Sales and other customer-facing roles. AI is fantastic for meeting prep and follow-ups, like summarizing account notes, pulling themes from call transcripts (if they’re available), and drafting a clean recap email for you to personalize. The magic isn’t the email itself; it’s being able to more quickly and more clearly join in the conversation.  

• Finance. Sometimes the hard part isn’t the analysis but the explanation. AI can help you draft the narrative: what moved, why, what questions a leader might ask, and what you should verify before you hit Send.  

• Human resources (HR). AI can help turn good intentions into clear language, like job descriptions that match the role, onboarding plans that don’t overwhelm people, and summaries of themes you’re hearing so you can act on them before they get lost in the noise.  

• Operations and program management. If your job involves herding context across multiple stakeholders, AI can help you turn chaos into structure, with action trackers, risk lists, crisp status updates, and decision logs you don’t have to rewrite every time.  

• Legal/compliance (with the right guardrails). AI can help you triage, summarize, and spot inconsistencies. And then (pay close attention to this part) people do the actual review. Fluency includes knowing when to stop and bring a human into the loop.  

If you’re looking for a practical first step, regardless of your role, start with something familiar: email. Watch How to Prompt: Drafting Emails, and learn how Microsoft 365 Copilot can help you get to a first draft in seconds. 

One thing we shouldn’t gloss over here: AI can speed you up, but it doesn’t take responsibility for you. If you send it to a customer, put it in a deck, or use it to make a decision, you own it, so don’t forget the human layer. That’s the job. It doesn’t need to be scary, but it shouldn’t be overlooked. 

Get started with AI this week (an easy six-step plan that fits in your real life) 

If you do one thing after reading this post, don’t make it “Learn AI.” Make it “Pick one task you already do, and run it through a better workflow.” 

1. Choose one repeatable workflow. Think of something you do weekly, like meeting prep, a status update, a customer recap, a brief, or a summary. 
2. Decide what “better” means to you. Faster? Clearer? Fewer back-and-forth edits? More consistent output? 
3. Start with low-risk inputs. Use public info or your own notes while you get more comfortable with the tools. 
4. Give Microsoft 365 Copilot a task. Tell it the goal, context, source, and expectations, including the format you need, like bullets, a table, an email, or a memo.  
5. Check the work. Verify the facts, including names, numbers, and anything sensitive. Ask Copilot what might be missing. 
6. Save the good prompt. Keep it for future reference and reuse. No need to reinvent the wheel every time. 

Your six-step plan to get started with AI this week.

Start strong with AI Skills Navigator 

When people ask me where to start, I have a simple answer: AI Skills Navigator, an agentic learning space that helps you build AI skills (even without a technical background) by bringing together AI-powered skilling experiences, credentials, and training. It makes learning feel approachable. Flexible formats, like short videos, AI‑generated podcasts, quick summaries, and guided skilling sessions, fit naturally into your day in the ways you learn best. This mix of formats helps you get started without feeling overwhelmed, stay engaged as priorities change, and keep up your momentum. 

AI doesn’t have to feel big. Make it small. Pick one task. Do it once with help. Keep what worked. Repeat it next week. And if you want an easy way to stay on track, start with (and keep coming back to) AI Skills Navigator. It’s like a learning “home base.” Assess where you are, choose a pathway by role or function, and build a habit of learning with small, steady steps. You may be surprised by how far a little AI fluency can take you.