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Windows Server Essentials and Small Business Server
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Help and Support service missing after installing Windows 2003 Service Pack 2

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sbs-team
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Apr 04, 2019
First published on TechNet on Mar 20, 2007

[Today's post comes to us courtesy of Justin Crosby]

We have noticed that on some SBS 2003 installs the “ Help and Support ” service will disappear after installing Windows 2003 Service Pack 2. You may see the following error when opening " Help and Support " from the start menu:

---------------------------
Help and Support Error
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Windows cannot open Help and Support because a system service is not running.


To fix this problem, start the service named 'Help and Support'.
---------------------------
OK
---------------------------


This issue is currently under investigation, however if you are currently experiencing this issue you can run the following commands to resolve the issue:

1. Open a command prompt.
2. Navigate to %windir%PCHealthHelpCtrBinaries
3. Run this command:

start /w helpsvc /svchost netsvcs /regserver /install
4. Once this command completes the Help and Support service should now appear in services.msc
5. Start the Help and Support service

Regards,

The SBS Bloggers team

[Edited 7/3/2007 for clarity]

Updated Apr 04, 2019
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