Modernize your Help Desk Experience with Teams

Have you ever been deeply focused on a task and hit a technical issue that required help desk support? How disruptive to your work was it for you to go to the help desk site to create a ticket? Learn how you can stay in Teams and maintain your ⁠flow state?  The Teams App Acceleration for Government (TAAG) team is going to show you how to achieve that and be more productive.

Register

To accommodate different schedules, we will be offering two options for this topic.  Click on the link below to register:

• Tuesday, October 25th 
  11:00 AM - 12:00 PM EST
  https://aka.ms/TAAG/Webinar/1

• Thursday, October 27th 
  1:00 PM - 2:00 PM EST
  https://aka.ms/TAAG/Webinar/2

Agenda

• How you can modernize your help desk experience in Teams
• App of the Month Demo
  • ⁠Quick Desk
• Quick Review
  • ⁠Adaptive Cards
• Open Q&A

Speakers

Joshua Armant 

Having called Microsoft home for 8 exciting years now, Joshua focuses passionately on transforming customer productivity experiences within Teams and Microsoft 365. From Ideation to execution, Joshua loves to take customers on their own unique journey of transformation, and he's beyond excited to share with you the possibilities for your agency and end-users!

Derek Smay 

Derek has 25+ years of experience developing solutions that address the challenges that both commercial and public sector organizations face. 9 years ago, he joined Microsoft and turned his focus to our Federal Customers. In that time, he empowered them to develop solutions in M365, SPFx, and the Power Platform.

Mike Demster 

Over 22 years of experience in supporting and advising customers on enterprise applications. I started with Exchange 5.5 in 2000, moved from Exchange to the SharePoint world in 2007, then added Power Platform in 2019. I have held roles including Support Engineer (SE), Support Escalations Engineer (SEE), Escalation Engineer (EE), Premier Field Engineer (PFE), and Customer Engineer (CE).

Rebecca Jones 

Rebecca has spent the last 6+ years working as a Customer Engineer at Microsoft. Most recently she has been working in the areas of Microsoft Power Platform and SharePoint. In her spare time, you can find her hanging out learning how to drive a train, knitting, crocheting, and playing with Lego.

About TAAG

Teams App Acceleration for Government (TAAG) is an initiative designed to evangelize collaborative apps across the government community.  We understand the challenges with working in the U.S. Sovereign clouds and want to help.  Everything we demo will work in the Government Community Cloud (GCC) and potentially in the Government Community Cloud High (GCCH), and Department of Defense (DoD) cloud.