Announcing Rich Text for Case Management

The ability to manage and communicate information effectively can make all the difference across SecOps workflows. Today, we are excited to announce the launch of Rich Text for Case Management, a capability designed to enhance your communication around a case with queries, code blocks, links, tables, and more! 

Key Benefits of Rich Text for Case Management 

With this new feature, you can: 

1. Improve Communication Across All Case Elements 

Rich text allows you to enhance the clarity and impact of your case descriptions, comments, tasks, and closing notes. By using formatting options such as bold, italics, and underlining, you can highlight critical information, ensuring that important details are not overlooked. This improved communication can lead to more efficient case handling and better outcomes. 

See above: the rich text formatting in case management comments.

2. Share Queries and Results Using Code Blocks and Tables 

In SecOps, the ability to share and analyze data efficiently is crucial. Rich text allows you to embed code blocks and tables within your case documentation. This feature enables you to present queries and their results in a clear and organized manner, facilitating better analysis and decision-making. 

See code blocks andtables posted to the Activity Log using rich text in comments.

3. Link to Related Content 

Rich text supports hyperlinks, allowing you to link directly to relevant resources, documents, and websites. This capability ensures that all necessary information is easily accessible, enhancing the efficiency of your case management process. 

See above link added to a case task

Conclusion 

By leveraging Rich Text for Case Management, you can ensure that your written content is clear, organized, and effective. This enhancement ultimately leads to better case outcomes and improved communication for your organization. 

Learn more

Case management overview 

Case management blog post