General Availability of Adobe Acrobat Reader Integration with Microsoft Information Protection

Hi Rajneesh_Chavli and @Mohd_Kashif,

Thanks for your reply. The answers below:

• if you're seeing this issue on multiple machines or a specific machine? - We tried on 2 PCs.
• if you've tried on just one machine can you please try on another machine and let us know the behavior? - same as on my machine - same on the other PC.
• what's the environment of the affected machine (i.e. physical/virtual, operating system etc)? - They are all Win 10 laptops, physical machines
• if the behaviour is specific to multiple PDFs or a single PDF? - the issue is for all PDFs. The solution was supposed to protect documents on SharePoint Online site. It has IRM activated, so documents are allowed to print only, but not emailed, downloaded, modified etc.. It works on Word documents, but not on PDFs
• if you've protected the PDF with a custom label and if yes, please try opening a PDF which has been protected with one of the pre-configured labels (e.g. Confidential/All Employees). - Sorry for my ignorance - how to protect a PDF? Using Azure Information Protection client? I thought uploading the document to SP site with IRM activated will protect it automatically... Shall I install Azure Information Protection client and protect the PDF before uploading it to SP?

Also - can I set up the label applying to be applied while uploading documents to that SP site?

• if you can share the screenshot of Computer\HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\MicrosoftAIP from the affected machine? - Screen shot of registry is attached below. Please note that key was not created while installing Adobe or the plugin. I created it manually.
• while opening the PDF, do you receive an email dialog? And then a password dialog? - No I do not receive any dialog. Adobe PDF reader opens straight away with "This PDF file is Protected..." message. There is no label ribbon in Adobe Acrobat Reader - see the screenshot below.
• if you can open the same PDF with all protection removed? - Not sure what you mean.. Before I upload that document to SP site, I could open without problems. I Cannot if I open the document from the SP Site. Also I can open the original document stored on my laptop.

I am not sure whether the whole set up is done correctly. I.e. I have labels published in tenant Security and Compliance center. So far I do not see a way to apply a label to a document - the IRM protection seems to be applied to Office docs and PDFs by uploading the file to a site where IRM is active, but I do not see labels to either PDFs or Office docs..

Do I need to install Azure Information Protection client on my laptop and apply the label to the PDF before uploading to that site? In order to apply the label?

So perhaps start from scratch - list of items to install, and in what order...? Bare in mind - all that is needed for a SPOnline site containing sensitive documents..for the time being.

Thanks a bunch!