Karim Zaki request you to kindly verify the following:
- kill all Adobe Reader processes from task manager (if any).
- launch Adobe Reader in Protected Mode, verify that that two Adobe Reader processes are seen in task manager (Details tab of task manager).
- open a MIP-protected PDF, verify that there are still two Adobe Reader processes in task manager (Details tab of task manager).
- open another MIP-protected PDF, verify that there are still two Adobe Reader processes in task manager (Details tab of task manager).
- close Adobe Reader and (if needed wait for a few seconds and then) verify that Adobe Reader processes are gone from task manager (Details tab of task manager).
- if you observe a behavior different than above:
- kindly share screenshot(s) of the task manager after performing the above steps.
- is the behavior seen on multiple machines?
- is the behavior seen on virtual machines or multiple physical machines as well?
Thanks.