technonath - I totally understand your frustration. In fact there are days when I'm super frustrated about it as well. We've been working very hard across the hundreds of Microsoft service and app teams to get this fixed. It's getting gradually better everywhere, but there are very few places beside Azure (where I have a lot more direct input/control) where we have reached our goals yet. I apologize for that and wish this were not the case. It definitely keeps me up at night sometimes. The good news here is that in the next 180 days, you'll see some really notable/significant improvements across the Office sets of apps and services (at least the major ones) that will make this a LOT better for everyone. And the Microsoft exec team is very bought into making this happen everywhere - it's just a mammoth challenge to herd all the cats to do the right things when they each have specific competitors in their individual markets they need to focus on competing with. Anyway, please keep asking/pushing on us and also on each of the product teams. The more product teams hear directly from you about this, the more likely we all are to get it right. Thanks! Alex