shommes Thanks for reading our update. We care deeply about customer experience and will continue to invest with user feedback and data as a guide. The user research referenced in the post is based on observing users who must use passwords v users who decide to use passkeys instead. Device pins and faceID's do not sync to the cloud. Customers who have passwords on their accounts are welcome to keep using them, we are not deleting passwords or data as a part of these changes. Thanks!
A lot of news outlets are claiming Microsoft is deleting passwords, so it would help a lot of people if you are open about the process and let people know they don't have to fear losing their passwords yet. That said, you have already told people Microsoft's goal is to get rid of passwords eventually and that is a bad thing, especially when you're not transparent about the timeline on it.
As for the login experience: Why does it have to be a one-size-fits-all experience? I'm not using passkeys, so why can't you just check my account settings, realize I'm not using them and then skip all the unnecessary passkey screens (and put my username and password on the same screen to avoid unnecessary clicks)?
