Dear Microsoft Support Team,
I hope this message finds you well. I am writing to express my ongoing frustration and concern regarding my inability to access my Microsoft accounts associated with the email addresses email address removed for privacy reasons and email address removed for privacy reasons.
I have made email address removed for privacy reasons my primary email address for both of these accounts since their creation, serving as the backup email. However, the situation has become complicated due to the activation of two-step verification, and my unfortunate loss of my previous phone with the Authenticator app installed. Consequently, I have been unable to complete the two-step verification process for nearly two months now.
To compound this issue, I regrettably forgot the new passwords I had set for both of these accounts. I have made numerous attempts to resolve this problem by contacting Microsoft support, but regrettably, the assistance provided thus far has not yielded any tangible results.
I am reaching out to you in the hopes that you can provide me with guidance and support to regain access to my accounts as they contain critical information and documents. I am willing to cooperate fully with any identity verification processes and am committed to reestablishing security measures to prevent such a situation in the future.
Please consider the urgency of this matter and provide me with a clear path forward for recovering my accounts. I am ready and willing to take any necessary steps to resolve this issue promptly.
Thank you for your attention to this matter, and I eagerly await your response.
Sincerely, S.F