Blog Post

Microsoft Copilot Blog
7 MIN READ

Announcing General Availability of the Employee Self-Service Agent in Microsoft 365 Copilot

kylevonhaden's avatar
kylevonhaden
Icon for Microsoft rankMicrosoft
Nov 18, 2025

Jumpstart HR and IT support to streamline employee experiences

Introducing the Employee Self-Service Agent Today, we're excited to announce that the Employee Self-Service Agent (ESS Agent) in Microsoft 365 Copilot is general available and starting to roll...
Updated Nov 25, 2025
Version 2.0
agents
microsoft copilot
MichalZiemba's avatar
MichalZiemba
MCT
Jun 18, 2026

kylevonhaden​ I am looking for the Employee Self-Service Agent in Copilot Studio and cannot find it anywhere. Did Microsoft change the name of the template? The only templates I can use (after meeting all prerequisites listed in the technical documentation) are the ones shown in the screenshot. If I search for the ESS (abbreviation of the Employee Self-Service Agent), those two templates show up, marked in red.
Can you tell where we need to look for it?