MicrosoftI’ve been trying to figure this out with the both the OOTB search results web part and the PnP search results web part.
If you type in a keyword that belongs to a query rule and it fires but there are no primary or secondary search results the web part will not display the promoted results.
In order for the web part to be visible there has to be primary or secondary search results or you have to enable the “Show blank if no result” setting in web part settings.
Why are promoted results not counted as results?
Another weird behavior I have come across is that not all keywords trigger the query rule. Is SharePoint aware of spelling and case in this area? For example, I have two keywords in the query rule, “fear free” and “fearfree”, the former will trigger the rule but the latter will not.
I have been looking everywhere about the quirkiness of this web part but cannot find anything.
Have you experienced this?
