w3wp.exe crash (Exception code: 0xc0000005)

Hi, I am getting the same error I will paste it below. I collected a dump fil via. DebugDiag but I will cannot find out what is the cause. Here is the error. 

Faulting application name: w3wp.exe, version: 10.0.17763.1, time stamp: 0xa7ccada2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x04e10fef
Faulting process id: 0x17c70
Faulting application start time: 0x01d9484a06271cf5
Faulting application path: C:\WINDOWS\SysWOW64\inetsrv\w3wp.exe
Faulting module path: unknown
Report Id: 5dcb47f8-2720-43f4-82cd-bea4e7a1423b
Faulting package full name:
Faulting package-relative application ID:

Any help would be greatly appreciated. 

Thanks

Hi Parvathi_012503, unfortunately, it looks like there hasn't been a log recorded that may show the root cause. In this case, I would recommend collecting a dump file by using Crash rule in DebugDiag. You can analyze the dump file by using DebugDiag Analysis that comes with the same installation

If you require Microsoft's assistance analyzing the dump file and troubleshooting the issue further, I'd appreciate it if you create a support request: https://support.microsoft.com/en-us/hub/4343728/support-for-business

Hi Nedim,

As you suggested, I collected event log for IIS crash 1000 error. Could you please find the Event log, before IIS crash and let me know the solution.

Thanks,

Parvathi

Parvathi_012503 and mrflchen, thank you for your comments. The error messages you posted don't provide details about the root cause. Most of the time, there is another event log recorded right before the crash. That event log should have an error message and stack trace related to the crash.

You can also use DebugDiag to collect a crash dump

Hi All,

We are getting the following error, ie IIS crash.

Please suggest me solution .

Error :-

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899b8a
Faulting module name: ntdll.dll, version: 10.0.14393.3383, time stamp: 0x5e8d4386

Thanks,

Parvathi

Hi

I have almost error, could you please tell me how you fix ? Thx

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899135
Faulting module name: KERNELBASE.dll, version: 10.0.14393.3659, time stamp: 0x5e9140ea
Exception code: 0xe0434352
Fault offset: 0x000dc562
Faulting process id: 0x2280
Faulting application start time: 0x01d640f70f7dc258
Faulting application path: C:\Windows\SysWOW64\inetsrv\w3wp.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 70f61ea0-a109-4206-8313-cc807c165e18
Faulting package full name:
Faulting package-relative application ID:

Atul1993 I would recommend collecting a dump file with DebugDiag to find out the stack trace and underlying issue

Hi All

i am getting error my server .On which their is no visual studio on server .

After that i am getting this error please suggest me solution .

Error :-

Faulting application name: w3wp.exe, version: 10.0.14393.0, time stamp: 0x57899b8a
Faulting module name: KERNELBASE.dll, version: 10.0.14393.3383, time stamp: 0x5ddcba29
Exception code: 0x80000003
Fault offset: 0x00000000000c5f72
Faulting process id: 0x3c88
Faulting application start time: 0x01d5c1108acdd6c9
Faulting application path: c:\windows\system32\inetsrv\w3wp.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: d54b0a50-b834-4e29-a950-24923cb73ae1
Faulting package full name:
Faulting package-relative application ID:

Thanks