I wanted to update you on a recent issue we encountered with a customer's Azure QnA Maker bot. The bot was correctly displaying options to the user, but upon selection, it would revert to showing the menu again instead of providing the relevant answers.
To address this, we implemented two key modifications in the bot composer where the customer was conducting tests.
1) Assign the below expression to the Value field of the User Input (Choice)
=this.value
2) Then under Other tab, please set the value of Max turn count to 1 under Prompt Configurations
So, Max Turn Count basically is the maximum number of re-prompt attempts before the default value is selected. When the max turn count is reached, the property will end up being set to null unless a default value is specified. Ask users for input in Bot Framework Composer | Microsoft Learn
Hope this helps everyone!!!
Microsoft