Action Required: Account Verification for Windows Hardware Program Begins October 16, 2025

Effective October 16, 2025, Microsoft will initiate mandatory account verification for all partners in the Windows Hardware Program who have not completed account verification since April 2024.  

Required Actions for Partners: 

• Review and update your Legal Info in Partner Center to ensure it is current and accurate. 

• Prepare to complete the account verification process when notified. 

• Monitor your verification status on the Legal Info page in Partner Center to ensure all requirements are met and your account remains in good standing. 

To successfully complete Account Verification: 

• The primary contact email address must be a monitored work account that can send and receive email. Generic or group email addresses are not permitted; use an individual address in the format you@yourcompany.com. 

• The name on the government-issued ID must match the Partner Center Primary Contact. Acceptable forms of ID include a valid passport, driver’s license, or other national identification. 

• Identity verification must be completed within 30 days of receiving the request. Failure to do so will result in rejection and suspension from the hardware program. 

Blockers that will prevent successful verification include: 

• Failure to complete identity verification within 30 days. 

• Primary contact email address is not a monitored work account or is a group/generic address. 

• Mismatch between the name on the government ID and the Partner Center Primary Contact. 

• Incomplete or outdated information in the Legal Info page on Partner Center. 

Partners who fail to complete Account Verification by the deadline, or who do not meet the requirements, will have their status set to Rejected and will be suspended from the program. 

For more information on what is required to successfully complete verification or how to check status of your account, please review Verify Your Account Information - Partner Center | Microsoft Learn. If you have questions or need assistance, please contact our support team as described on Get support for Partner Center dashboard or HLK issues - Windows drivers | Microsoft Learn.