Thanks for the encouragement. I did get something today from a ticket I have no clue where it came from, but it had a link to complete the Identity Verification which I did and added to MS authenticator on the phone as well. The Legal Info now says "in progress" for Identity Verification even though I completed it successfully. Not sure if it just takes time manually to make it move pass that step?
I do see in the authenticator it says it shared it with "SAS T3 Support" (whatever that is).
It took about a day then the Legal Info had a "Resolve" button that brought me to a screen with a QR code to scan using the MS Authenticator app on the phone. I choose Verified IDs, clicked the Scan button, Scanned the QR and allowed it to Share the ID. After that it moved on to the next step and eventually completed in the same day. So I'm good to go now.
As far as Update: Create a New Support Request | Microsoft Community Hub, that now has AI and to get past it to a screen matching the aforementioned article, I had to keep telling AI I wanted to create a new support request for the "dev center" dealing with "hardware device drivers". You can tell it you need to Restart Identity Verification and creates a ticket that goes to Account Settings. I can't tell you which ticket did the trick because those are still open (The one I had no clue where it came from closed as soon as they sent the link). Took a total of 5 days.