"As an example of how good [Domino] is, my initial reaction was that there is no competitors for [Domino]. Sure there are mail servers for non-Windows servers and even some Windows too, but none of them really compare because [Domino]is more than just a mail server[!] It has become the heart of communications at many companies (including mine) and I really can't see using anything else."
Hey, someone was going to say it. Why not me?
Blogs are an excellent format to interact with customers. You get valuable feedback, and the readers feel part of a much larger community. It's really amazing how much my business has changed since the Internet arrived (that's about 1996 for me).