Updated Requirements for SMTP Relay through Exchange Online

Carolyn_Liu 
If I may provide some feedback to "Am I missing something?"

Within a large organisation you will have Exchange administrators within a team who are the owners of the service within the org, and then additional teams within the org that will utilise the Exchange platform to send email. Just like Microsoft cannot directly influence a customer to make a change, also within the organisations that use Exchange, the Exchange admins do not necessarily have direct influence to make the changes required and are outside our direct control. Teams within an org may ignore or not act in time on the advice of the Exchange administrators. When Microsoft do make the change, we need the knowledge so we can identify if something is the root cause a problem, if that happens to be the Microsoft change, then we can advise accordingly. If it's not, then there are many other reasons why email can fail in an organisation.

We shouldn't have to guess, and service owners shouldn't have to wear the blame from a business for not knowing what is going on because a vendor doesn't inform its customers. It's professional curtesy.

From Microsoft's point of view, by keeping us informed you're protecting the customers who have chosen and have advised to use your product within orgnasation. Look after your customers, listen to service owners. They can potentially adopt other services if the pain is too much.