Microsoft is retiring Unified Messaging (UM) in Exchange Online and replacing it with Cloud Voicemail and Auto Attendant services. This impacts voicemail processing and Auto Attendant in Exchange On...
Updated Jan 30, 2020
Version 3.0
Blog Post
@WisconED
- Direct Routing with CVM is supported, there's a known issue when Media Bypass is enabled, and its being fixed
- Subscriber access: there's no plan as of today to support this in CVM
- Zero Out: is a feature we are introducing this quarter, its currently in preview and planned to be available before the end of March 2019
- Shared Voicemail: this is a road-map item that we're currently designing, no timeline yet to share. However, current workaround that customers use for Auto Attendant and Call Queues will not break when customers migrate to Cloud Auto Attendant, which is configuring a user with immediate forward to voicemail.
- Holiday greetings: is already supported for CVM. Users can configure an Out of Office specific greeting to be played all the time, while Auto-reply is active, or based on their calendar.
@Waseemh - Thank you for the response.
To further clarify my previous statement when I mentioned Direct Routing, the scenario I was thinking about was using an Auto Attendant. Today if you create an Auto Attendant in the Legacy SFBO M365 Admin Center, the only phone number one can choose is a service number (# ported to Microsoft). The Auto Attendant documentation on docs does not reference Direct Routing anywhere, only using a service number. The Direct Routing documentation on docs only references setting up subscriber (User) numbers, not service numbers (Auto Attendant, Call Queue, Audio Conferencing DiA#). What if we want to keep our on-prem SIP Trunk for all numbers?
If I take my on-prem PBX and try and Direct Route to an M365 Auto Attendant configured with a Microsoft Service number my SBC recieves a 404 not found from Microsoft.PSTNHub.SIPProxy. This is my definition of Direct Routing to a service number and this does not work in my tenant.
Subscriber Access number in my opinion goes along with shared mailboxes which also goes along with the customized / scheduled greeting. Branch office/Retail store scenario where the main office number has a voicemail box, ideally just a shared voicemail box. Certain users within the branch may need to dial in to set a customized greeting "we are closed Wednesday due to in climate weather and the pending blizzard". Keep that message for 1 day or a set schedule and then have it revert back to a standard greeting. The same could apply to a holiday.
- @WiscoED Direct Routing support for Auto-Attendant is also a planned enhancement that we are delivering in Q1CY19, check out the support article link in the blog for more details on that. Holiday schedule for AA is available today as well, you can change that along with the greeting message using the Administrator web portal. There's no support though to do that by dialing in from a PSTN number.
- Stop Luftes dhe Varferise ne Bote !