Earlier today the Exchange CXP team released Update Rollup 1 for Exchange Server 2010 SP1 to the Download Center. The release of the rollup via Microsoft Update will happen on October 12th. This...
Updated Jul 01, 2019
Version 2.0
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Hi, we have an issue with the Unified Messaging Language packs. Our default language for the dial plan is set to English UK but the users language in Web App is set to English ZA. Per the Technet Library doc:
"The default language is important to callers. When an Outlook Voice Access user calls in to the Unified Messaging system, the language setting chosen is based on the language setting configured in Outlook Web App that was set when the user first signed in to the mailbox using Outlook Web App. Unified Messaging then compares the language set in Outlook Web App to the list of available languages on the dial plan with which the user is associated. If there is no suitable match for the language, the default UM dial plan language will be used."
So we would expect English UK to be used but English US is used instead. Is this a bug or is our config not correct?
Thanks
"The default language is important to callers. When an Outlook Voice Access user calls in to the Unified Messaging system, the language setting chosen is based on the language setting configured in Outlook Web App that was set when the user first signed in to the mailbox using Outlook Web App. Unified Messaging then compares the language set in Outlook Web App to the list of available languages on the dial plan with which the user is associated. If there is no suitable match for the language, the default UM dial plan language will be used."
So we would expect English UK to be used but English US is used instead. Is this a bug or is our config not correct?
Thanks