The latest cumulative update for Exchange Server 2016 is now available on the download center. There is no release for Exchange Server 2013 or Exchange Server 2010 as these products are both in the e...
Updated Jul 01, 2019
Version 2.0
Blog Post
@TDR - This was called out in the original blog post. It was even bolded to call attention to it. Your assumption that the installer does not check is not accurate. The installer does check but when it runs the first time the binaries are installed from the previous cumulative update so the check passes. The fact that when you run setup a second time and the pre-req shows is proof that the installer checks and that the versions previously installed by setup have now been removed and replaced by a pre-req check.
So what happened to me was my Edge server install crashed out half way through with an error telling me to reboot. Not unusual with CU updates - they sometimes fail and you have to rerun them from where they left off.
However due to the VC++2012 issue - when I tried to rerun the CU, the installer just stops. No on screen error, except a cryptic message in the setup logs about some specific DLL dependencies. I had to spend quite some time and the System Internals tools to work out it was looking for VC++2012. I found this article subsequently.
So if that information is needed here, I would have thought it's pretty obviously needed on the KB article. Not every person tasked with installing this is going to think to check a specific blog. Installing CUs is often frustrating enough as it is - you need to update the KB please.
AND the CU installer really should detect and display a user friendly error message for such a dependency error without just dying.
- Error received subsequently trying to run CU11 setup until VC++2012 installed:
[10/16/2018 22:16:55.0731] [0] **********************************************
[10/16/2018 22:16:55.0747] [0] Starting Microsoft Exchange Server 2016 Setup
[10/16/2018 22:16:55.0747] [0] **********************************************
[10/16/2018 22:16:55.0747] [0] Local time zone: (UTC+00:00) Dublin, Edinburgh, Lisbon, London.
[10/16/2018 22:16:55.0747] [0] Operating system version: Microsoft Windows NT 6.2.9200.0.
[10/16/2018 22:16:55.0747] [0] Setup version: 15.1.1591.10.
[10/16/2018 22:16:55.0747] [0] Logged on user: TDRMAIL\admin.
[10/16/2018 22:16:55.0778] [0] Command Line Parameter Name='sourcedir', Value='E:\'.
[10/16/2018 22:16:55.0778] [0] Command Line Parameter Name='mode', Value='Install'.
[10/16/2018 22:16:55.0778] [0] RuntimeAssembly was started with the following command: '/sourcedir:E: /mode:Install'.
[10/16/2018 22:16:55.0934] [0] The following roles are installed: GatewayRole AdminToolsRole
[10/16/2018 22:16:56.0153] [0] [ERROR] Exception has been thrown by the target of an invocation.
[10/16/2018 22:16:56.0153] [0] [ERROR] Could not load file or assembly 'Microsoft.Exchange.CabUtility.dll' or one of its dependencies. The specified module could not be found.
[10/16/2018 22:16:56.0153] [0] Unable to load assembly from file C:\Program Files\Microsoft\Exchange Server\V15\bin\Microsoft.Exchange.Setup.GUI.dll using setup arguments /sourcedir:E:./mode:Install, source directory is E:\, target directory is C:\Windows\Temp\ExchangeSetup and Exchange is installed True.
- I got this exact error when Visual C++ 2012 was not installed on the system.
- Error that caused initial install fail:
[10/16/2018 22:07:23.0758] [2] Beginning processing install-MsiPackage
[10/16/2018 22:07:23.0773] [2] ProductCode is 'c3f10d8c-bd70-4516-b2b4-bf6901980741'.
[10/16/2018 22:07:23.0773] [2] PackagePath was set to 'C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI'; changing to full path 'C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI'.
[10/16/2018 22:07:23.0789] [2] ProductCode is 'c3f10d8c-bd70-4516-b2b4-bf6901980741'.
[10/16/2018 22:07:23.0805] [2] Installing MSI package 'C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI'.
[10/16/2018 22:07:23.0805] [2] No updates directory was specified for the msi installation.
[10/16/2018 22:07:23.0805] [2] Installing a new product. Package: C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI. Property values: ALLUSERS=1 REBOOT=ReallySuppress
[10/16/2018 22:07:24.0102] [2] [ERROR] Installing product C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is 'There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. '.
[10/16/2018 22:07:24.0102] [2] [ERROR] Fatal error during installation
[10/16/2018 22:07:24.0102] [2] [ERROR] Installing product C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is 'There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. '.
[10/16/2018 22:07:24.0102] [2] [ERROR] Fatal error during installation
[10/16/2018 22:07:24.0102] [2] [ERROR] Installing product C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is 'There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. '.
[10/16/2018 22:07:24.0102] [2] [ERROR] Fatal error during installation
[10/16/2018 22:07:24.0106] [2] Ending processing install-MsiPackage
[10/16/2018 22:07:24.0106] [1] The following 1 error(s) occurred during task execution:
[10/16/2018 22:07:24.0106] [1] 0. ErrorRecord: Installing product C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is 'There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. '.
[10/16/2018 22:07:24.0106] [1] 0. ErrorRecord: Microsoft.Exchange.Configuration.Tasks.TaskException: Installing product C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is 'There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. '. ---> System.ComponentModel.Win32Exception: Fatal error during installation
--- End of inner exception stack trace ---
at Microsoft.Exchange.Configuration.Tasks.Task.ThrowError(Exception exception, ErrorCategory errorCategory, Object target, String helpUrl)
at Microsoft.Exchange.Configuration.Tasks.Task.WriteError(Exception exception, ErrorCategory category, Object target)
at Microsoft.Exchange.Management.Deployment.InstallMsi.InstallPackageFile(String packagePath)
at Microsoft.Exchange.Management.Deployment.InstallMsi.InternalProcessRecord()
at Microsoft.Exchange.Configuration.Tasks.Task.b__91_1()
at Microsoft.Exchange.Configuration.Tasks.Task.InvokeRetryableFunc(String funcName, Action func, Boolean terminatePipelineIfFailed)
[10/16/2018 22:07:24.0106] [1] [ERROR] The following error was generated when "$error.Clear();
install-MsiPackage `
-PackagePath ($RoleInstallPath + "TransportRoles\agents\Hygiene\ASDat.MSI") `
-LogFile ($RoleSetupLoggingPath + "\InstallASDat.msilog") `
-PropertyValues ("ALLUSERS=1") `
-UpdatesDir $RoleUpdatesDir
" was run: "Microsoft.Exchange.Configuration.Tasks.TaskException: Installing product C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is 'There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. '. ---> System.ComponentModel.Win32Exception: Fatal error during installation
--- End of inner exception stack trace ---
at Microsoft.Exchange.Configuration.Tasks.Task.ThrowError(Exception exception, ErrorCategory errorCategory, Object target, String helpUrl)
at Microsoft.Exchange.Configuration.Tasks.Task.WriteError(Exception exception, ErrorCategory category, Object target)
at Microsoft.Exchange.Management.Deployment.InstallMsi.InstallPackageFile(String packagePath)
at Microsoft.Exchange.Management.Deployment.InstallMsi.InternalProcessRecord()
at Microsoft.Exchange.Configuration.Tasks.Task.b__91_1()
at Microsoft.Exchange.Configuration.Tasks.Task.InvokeRetryableFunc(String funcName, Action func, Boolean terminatePipelineIfFailed)".
[10/16/2018 22:07:24.0106] [1] [ERROR] Installing product C:\Program Files\Microsoft\Exchange Server\V15\TransportRoles\agents\Hygiene\ASDat.MSI failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is 'There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. '.
[10/16/2018 22:07:24.0106] [1] [ERROR] Fatal error during installation
[10/16/2018 22:07:24.0106] [1] [ERROR-REFERENCE] Id=TransportCommonComponent___3f4a70ff37b549999a228ec24821d0dc Component=EXCHANGE14:\Current\Release\Shared\Datacenter\Setup
[10/16/2018 22:07:24.0106] [1] Setup is stopping now because of one or more critical errors.
[10/16/2018 22:07:24.0106] [1] Finished executing component tasks.
[10/16/2018 22:07:24.0184] [1] Ending processing Install-GatewayRole
[10/16/2018 22:07:56.0902] [0] CurrentResult setupbase.maincore:396: 0
[10/16/2018 22:07:56.0918] [0] End of Setup