Ted_Mittelstaedt
Thanks for the post.
My experience with Outlook Mobile support is that when you use the in-app help you get dumped into bizzaro world. Robotic responses on a little hand-held device supposedly from humans who go out of their way to pretend not to understand the question, respond with irrelevant information and when you explain that they missed the point they just ignore any further communication. At that point they can go back to their managers and say "hey boss I just fixed another one" . These may be the same people who staff the online forums since their approach is the same - provide a garbage response to a reasonable question, then just ignore the original poster and wait until a fanboy marks the garbage response as an answer with a thumbs up. : - )
In the real world you could contact the persons manager and have them find out why your being abused, but in the new bizzaro world there is nothing the little people can do about it.
And yes the current Outlook Mobile app sucks compared to other mobile apps Too bad, the Outlook app on the Windows phone was pretty much flawless for me but consistent with other apps the new approach seems to be that if something is working well, lets make sure it doesn't going forward.