Bill,
Thanks for the info again. Unfortunately, I don't think either of those scenarios is relevant in my case.
I've only had fairly limited interactions with MS support so please excuse/correct me if my understanding is incorrect.
I run a small business environment @ home so that I can play with newer technologies in a less risky production environment. I don't think that my Action Pack gets me the ability to open up a case without paying $s. I'm willing to invest my time to help trace down the issue, but I'm not willing to spend $s to trace down bugs in MS software.
I do also have a MSDN Universal subscription through my work that probably has some incidents available, but I'm not sure I want to burn them on this.
Any suggestions?