Hello, I am Ed Hott, the Director of Business Development for Microsoft Exchange with primary responsibility for the Exchange ActiveSync (EAS) protocol licensing. There have been a few question...
Updated Jul 01, 2019
Version 2.0
Blog Post
Ed,
Your response is helpful, and I appreciate it.
However, if you would like to experience a little "twilight zone" of your own (and perhaps find out why the 700w will almost undoubtedly fail), you should try calling Palm's corporate offices, and start asking the following very simple and direct question:
"My company is considering purchasing a number of Treo 650 devices, but the determining factor is whether or not Palm will be updating the device to take advantage of the new Direct Push functionality Microsoft has introduced with the release of Exchange 2003 Service Pack 2. Who can I speak with about that question?"
I was transferred 5 times, 3 times by people who lied about whom I would next be speaking with. At one point, I was REQUIRED to actually hang up and dial a new number myself because the rep informed me that I could not be transferred to the department "that can answer that question."
And, in the end, a tech support rep put me on hold so that they could confer with a "Tier 2" consultant, ultimately returning to assure me that the Treo 650 ALREADY FULLY SUPPORTS Exchange 2003 and no update or upgrade was necessary. Unfortunately, my request that the representative document that claim with a followup email was met with the explanation that they were not allowed to send email out. Nor, I might add, would they transfer me to the mystical "Tier 2" so that I might more directly pursue the matter myself.
So, hey, good luck with the 700w.
In the meantime, if anyone out there supporting Treo 650s has already installed Ex2003 SP2 and unexpectedly discovered that Direct Push already works would simply post their results here--or anywhere, really--it would be great.
To anyone else at all interested in this issue: I encourage you to place the same call to Palm and then come back here and report on your experience.
(Actually, Ed, you might want to try that experiment youself.)
Thanks for putting up with me, by the way. Now I need to change my focus to identifying an appropriate alternative device (we need a dozen), ideally by the end of the year. All I've learned so far is they won't be Treos sporting any number.
Your response is helpful, and I appreciate it.
However, if you would like to experience a little "twilight zone" of your own (and perhaps find out why the 700w will almost undoubtedly fail), you should try calling Palm's corporate offices, and start asking the following very simple and direct question:
"My company is considering purchasing a number of Treo 650 devices, but the determining factor is whether or not Palm will be updating the device to take advantage of the new Direct Push functionality Microsoft has introduced with the release of Exchange 2003 Service Pack 2. Who can I speak with about that question?"
I was transferred 5 times, 3 times by people who lied about whom I would next be speaking with. At one point, I was REQUIRED to actually hang up and dial a new number myself because the rep informed me that I could not be transferred to the department "that can answer that question."
And, in the end, a tech support rep put me on hold so that they could confer with a "Tier 2" consultant, ultimately returning to assure me that the Treo 650 ALREADY FULLY SUPPORTS Exchange 2003 and no update or upgrade was necessary. Unfortunately, my request that the representative document that claim with a followup email was met with the explanation that they were not allowed to send email out. Nor, I might add, would they transfer me to the mystical "Tier 2" so that I might more directly pursue the matter myself.
So, hey, good luck with the 700w.
In the meantime, if anyone out there supporting Treo 650s has already installed Ex2003 SP2 and unexpectedly discovered that Direct Push already works would simply post their results here--or anywhere, really--it would be great.
To anyone else at all interested in this issue: I encourage you to place the same call to Palm and then come back here and report on your experience.
(Actually, Ed, you might want to try that experiment youself.)
Thanks for putting up with me, by the way. Now I need to change my focus to identifying an appropriate alternative device (we need a dozen), ideally by the end of the year. All I've learned so far is they won't be Treos sporting any number.