In support, we hear from people in this “duplicate mailbox” situation relatively often. When this happens, our customers ask us for the best way to recover. In my experience, there are typically two ...
Published Sep 11, 2019
Version 1.0
Blog Post
I'm hoping to find somebody out there who has tried this process (New-MailboxRestoreRequest of on-premises soft-deleted mailbox into EXO live mailbox) recently? I find that it doesn't actually work. The error I'm getting is unclear because it says "could not find a recipient with ExchangeGuid <guid of on-premises mailbox>. When I dig in, I find this fatal error is happening after a 100% successful (otherwise) copy of all items from the on-premises mailbox to the cloud mailbox, so it's failing on some kind of wrap-up step. Here are the last two entries in my restore request's report:
>Get-MailboxRestoreRequest -Name T2_test5 | Get-MailboxRestoreRequestStatistics -IncludeReport | select -ExpandProperty Report | select -ExpandProperty Entries | select -Last 2
CreationTime : 7/21/2020 12:16:36 AM
ServerName : YTBPR01MB4016
Type : Informational
TypeInt : 0
Flags : None
FlagsInt : 0
Message : Copy progress: 799/799 messages, 25 MB (26,215,094 bytes)/25 MB (26,215,094
bytes), 0/0 folders completed.
MessageData : {0, 1, 0, 0...}
MessageBytes : {10, 68, 67, 111...}
Failure :
BadItem :
ConfigObject :
MailboxSize :
SessionStatistics :
ArchiveSessionStatistics :
MailboxVerificationResults : {}
DivergenceFixupResults : {}
DebugData :
Connectivity :
SourceThrottleDurations :
TargetThrottleDurations :
UnknownElements :
UnknownAttributes :
XmlSchemaType :
LocalizedString : 7/21/2020 12:16:36 AM [YTBPR01MB4016] Copy progress: 799/799 messages, 25 MB
(26,215,094 bytes)/25 MB (26,215,094 bytes), 0/0 folders completed.
Identity :
IsValid : True
ObjectState : New
CreationTime : 7/21/2020 12:16:36 AM
ServerName : YTBPR01MB4016
Type : Error
TypeInt : 4
Flags : Failure, Fatal
FlagsInt : 18
Message : Fatal error RecipientNotFoundPermanentException has occurred.
MessageData : {0, 1, 0, 0...}
MessageBytes : {10, 29, 70, 97...}
Failure : RecipientNotFoundPermanentException: Cannot find a recipient that has mailbox
GUID '2ed5d0ca-54e2-4226-a4ce-a48848e18c0f'.
BadItem :
ConfigObject :
MailboxSize :
SessionStatistics :
ArchiveSessionStatistics :
MailboxVerificationResults : {}
DivergenceFixupResults : {}
DebugData :
Connectivity :
SourceThrottleDurations :
TargetThrottleDurations :
UnknownElements :
UnknownAttributes :
XmlSchemaType :
LocalizedString : 7/21/2020 12:16:36 AM [YTBPR01MB4016] Fatal error
RecipientNotFoundPermanentException has occurred.
Identity :
IsValid : True
ObjectState : NewIf there is some special trick which is outside and above the linked docs article, I would be thrilled to hear it.