Have you tried the "Exchange Mail Flow Troubleshooter" in Exchange Troubleshooting Assistant v1.0 (ExTRA)? This is a new troubleshooter that you can use to troubleshoot common mail flow problems yo...
Updated Jul 01, 2019
Version 2.0
Blog Post
5 MIN READ
Mail Flow Troubleshooter in Exchange Troubleshooting Assistant (ExTRA) - A closer look
Feedback on this tool: I'm trying to use the tool to track a 'missing' message that was sent internally at my company between an Exchange 2003 user and an Exchange 5.5 user.
The message should have been sent to a Distribution Group, then to the recipient in Exchange 2003. In this case, the recipient has their mail redirected to a Contact which forwards email to the Exchange 5.5 organisation. In case it's relevant, we are using Quest EMW.
I have used message tracking on Exchange 5.5 to show that the email was never received for this user, although his colleagues on the DL did receive a copy.
I wasn't able to get enough detailed information from the Exchange 2003 message tracking tool in System Manager so I have been running the ExTRA tool to search for evidence that the message left the Exchange 2003 organisation correctly. So far, I haven't had any luck in finding the message(s).
The message should have been sent to a Distribution Group, then to the recipient in Exchange 2003. In this case, the recipient has their mail redirected to a Contact which forwards email to the Exchange 5.5 organisation. In case it's relevant, we are using Quest EMW.
I have used message tracking on Exchange 5.5 to show that the email was never received for this user, although his colleagues on the DL did receive a copy.
I wasn't able to get enough detailed information from the Exchange 2003 message tracking tool in System Manager so I have been running the ExTRA tool to search for evidence that the message left the Exchange 2003 organisation correctly. So far, I haven't had any luck in finding the message(s).