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Exchange Team Blog
7 MIN READ

Journaling in Hybrid Scenarios

The_Exchange_Team's avatar
May 15, 2023
Journaling in Exchange Server or Exchange Online can help your organization respond to legal, regulatory, and organizational compliance requirements by recording all or targeted email messages.  To...
Updated Jan 21, 2025
Version 3.0
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Scenarios","id":"message:3821516","revisionNum":3,"repliesCount":9,"author":{"__ref":"User:user:324116"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Blog:board:Exchange"},"conversation":{"__ref":"Conversation:conversation:3821516"},"messagePolicies":{"__typename":"MessagePolicies","canPublishArticleOnEdit":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_edit_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_edit_workflow_action.accessDenied","args":[]}},"canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"contentWorkflow":{"__typename":"ContentWorkflow","state":"PUBLISH","scheduledPublishTime":null,"scheduledTimezone":null,"userContext":{"__typename":"MessageWorkflowContext","canSubmitForReview":null,"canEdit":false,"canRecall":null,"canSubmitForPublication":null,"canReturnToAuthor":null,"canPublish":null,"canReturnToReview":null,"canSchedule":false},"shortScheduledTimezone":null},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3821516"},"teaser@stripHtml({\"truncateLength\":200})":" In Exchange hybrid, we often see mixed configurations where journaling is enabled on Exchange Server or in Exchange Online, or both. ","body@stripHtml({\"truncateLength\":200})":" Journaling in Exchange Server or Exchange Online can help your organization respond to legal, regulatory, and organizational compliance requirements by recording all or targeted email messages.  \n To...","body@stringLength":"14320","rawBody":"

Journaling in Exchange Server or Exchange Online can help your organization respond to legal, regulatory, and organizational compliance requirements by recording all or targeted email messages. 

\n

To know more about how to configure and manage journaling in Exchange Online, see Journaling in Exchange Online. For more information about journaling in Exchange Server, see Journaling in Exchange Server.

\n

What about hybrid?

\n

In Exchange hybrid, we often see mixed configurations where journaling is enabled on Exchange Server or in Exchange Online, or both. Our recommendation is to create the journaling rule in both Exchange Online and Exchange Server and point them to the same journal recipient. This may cause duplicate journaling under some circumstances. On the other hand, if journaling rules are not created in both places, there is a chance of some emails not being journaled.

\n

Let’s walk through various scenarios and understand how to make sure all intended emails are journaled correctly without causing any duplicates.

\n

It is important to note that you can't designate an Exchange Online mailbox as a journaling mailbox. You can deliver journal reports to an on-premises archiving system or a third-party archiving service.

\n

We can split this subject into 3 routing scenarios for easy understanding:

\n\n

Journaling of inbound emails

\n

In a hybrid configuration, when you have both on-premises and cloud mailboxes, you can route inbound emails through Exchange Online or your Exchange servers. This can be done by pointing your MX record to either your Exchange servers or to Exchange Online Protection in Microsoft 365. For more information about available routing options for inbound email, see Inbound Messages from Internet.

\n

Scenario 1: MX record points to on-premises

\n\n

If you have any journaling rules on-premises and this behavior is causing duplicate journaling in Exchange Online, you can use PreventDupJournalingEnabled as described here. To enable this, run the following command on your Exchange Online tenant:

Set-TransportConfig -PreventDuplicateJournalingEnabled $true

\n

What happens when Send From Aliases is enabled?
When this feature is enabled, the Exchange Online address resolution from contoso.mail.onmicrosoft.com to consoso.com does not happen (to preserve the alias) and there will be no change in the email address. So, with Send From Alias feature enabled, journaling by Exchange Online does not happen when email originated from or was routed through on-premises.

\n

My MX is pointed to on-premises, and I have journaling rule enabled only in Exchange Online. Some of the emails originated or routed from on-premises are not getting journaled. How can we solve this?
You can solve this by implementing any one the following:

\n\n

Scenario 2: MX record points to Exchange Online

\n

When an MX record points to Exchange Online, the Exchange Online journaling agent will process the email first. In this case, centralized mail routing plays an important role in how journaling works on inbound emails.

\n

Centralized mail transport (CMT) is recommended only for organizations with specific compliance-related transport needs. Our recommendation for most Exchange organizations is not to enable CMT.

\n

When Centralized mail routing is enabled: 

\n\n

If you have journaling rules both in Exchange Online and Exchange Server and this is causing duplicate journaling in Exchange Online, this can be prevented by usingPreventDupJournaling as mentioned here. To enable this, open a support ticket with Microsoft. Also, on-premises journaling for Exchange Online recipients can be prevented by scoping your on-premises journaling rule only for “Internal messages only.”

\n

What happens when Send From Alias is enabled?
When Send From Alias is enabled, the address resolution from contoso.mail.onmicrosoft.com to consoso.com does not happen in Exchange Online to preserve the alias and there will be no change in the email address. So, Exchange Online journaling does not work for the second time, which is good as duplicate journaling is prevented.

\n

When Centralized Mail routing is disabled:

\n\n

Journaling of outbound emails

\n

Based on your requirements, you can choose how outbound messages are routed from Exchange Online users. When you run the Hybrid Configuration Wizard (HCW), you can select one of two options:

\n\n

For more information about transport routing options available for outbound emails, see Outbound messages to the internet.

\n

Scenario 1: When routing emails directly to the Internet (CMT disabled):

\n\n

Scenario 2: When routing emails via on-premises to the Internet (CMT enabled):

\n\n

A common requirement of many customers is to leverage CMT but use a different route for journaled messages from Exchange Online to the external journal recipient. This can be achieved by having “Double CMT” in Exchange Online. Refer the section “Journaling and CMT” in Journaling and CMT.

\n

Journaling internal emails within the tenant (including cross-premises emails)

\n

Cloud to cloud:

\n

This can be taken care by a journaling rule in Exchange Online. Any situations where email is forked (bifurcated) will lead to duplicate journaling which are expected and by design:

\n\n

On-premises to cloud:

\n\n

Cloud to on-premises:

\n\n

We hope that this article provides you with enough information about setting up journaling in an Exchange hybrid environment. I also want to take a moment and thank Arindam Thokder for his contribution. Please use the comment section to ask questions or provide suggestions!

\n

Mithun Rathinam

","kudosSumWeight":9,"postTime":"2023-05-15T06:27:58.220-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:exchange online","text":"exchange online","time":"2016-07-01T10:01:46.940-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:on premises","text":"on premises","time":"2017-04-08T17:38:54.234-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDM","node":{"__typename":"Tag","id":"tag:Tips 'n Tricks","text":"Tips 'n Tricks","time":"2019-07-01T15:00:27.943-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuMXwyLjF8b3wxMHxfTlZffDQ","node":{"__typename":"Tag","id":"tag:transport","text":"transport","time":"2019-07-01T14:54:00.698-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":7,"rawTeaser":"

In Exchange hybrid, we often see mixed configurations where journaling is enabled on Exchange Server or in Exchange Online, or both.

","introduction":"","coverImage":null,"coverImageProperties":{"__typename":"CoverImageProperties","style":"STANDARD","titlePosition":"BOTTOM","altText":""},"currentRevision":{"__ref":"Revision:revision:3821516_3"},"latestVersion":{"__typename":"FriendlyVersion","major":"3","minor":"0"},"metrics":{"__typename":"MessageMetrics","views":21082},"visibilityScope":"PUBLIC","canonicalUrl":"","seoTitle":"","seoDescription":null,"placeholder":false,"originalMessageForPlaceholder":null,"contributors":{"__typename":"UserConnection","edges":[]},"nonCoAuthorContributors":{"__typename":"UserConnection","edges":[]},"coAuthors":{"__typename":"UserConnection","edges":[]},"blogMessagePolicies":{"__typename":"BlogMessagePolicies","canDoAuthoringActionsOnBlog":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.blog.action_can_do_authoring_action.accessDenied","key":"error.lithium.policies.blog.action_can_do_authoring_action.accessDenied","args":[]}}},"archivalData":null,"revisions({\"constraints\":{\"isPublished\":{\"eq\":true}},\"first\":1})":{"__typename":"RevisionConnection","totalCount":3},"customFields":[],"body":"

Journaling in Exchange Server or Exchange Online can help your organization respond to legal, regulatory, and organizational compliance requirements by recording all or targeted email messages. 

\n

To know more about how to configure and manage journaling in Exchange Online, see Journaling in Exchange Online. For more information about journaling in Exchange Server, see Journaling in Exchange Server.

\n

What about hybrid?

\n

In Exchange hybrid, we often see mixed configurations where journaling is enabled on Exchange Server or in Exchange Online, or both. Our recommendation is to create the journaling rule in both Exchange Online and Exchange Server and point them to the same journal recipient. This may cause duplicate journaling under some circumstances. On the other hand, if journaling rules are not created in both places, there is a chance of some emails not being journaled.

\n

Let’s walk through various scenarios and understand how to make sure all intended emails are journaled correctly without causing any duplicates.

\n

It is important to note that you can't designate an Exchange Online mailbox as a journaling mailbox. You can deliver journal reports to an on-premises archiving system or a third-party archiving service.

\n

We can split this subject into 3 routing scenarios for easy understanding:

\n\n

Journaling of inbound emails

\n

In a hybrid configuration, when you have both on-premises and cloud mailboxes, you can route inbound emails through Exchange Online or your Exchange servers. This can be done by pointing your MX record to either your Exchange servers or to Exchange Online Protection in Microsoft 365. For more information about available routing options for inbound email, see Inbound Messages from Internet.

\n

Scenario 1: MX record points to on-premises

\n\n

If you have any journaling rules on-premises and this behavior is causing duplicate journaling in Exchange Online, you can use PreventDupJournalingEnabled as described here. To enable this, run the following command on your Exchange Online tenant:

Set-TransportConfig -PreventDuplicateJournalingEnabled $true

\n

What happens when Send From Aliases is enabled?
When this feature is enabled, the Exchange Online address resolution from contoso.mail.onmicrosoft.com to consoso.com does not happen (to preserve the alias) and there will be no change in the email address. So, with Send From Alias feature enabled, journaling by Exchange Online does not happen when email originated from or was routed through on-premises.

\n

My MX is pointed to on-premises, and I have journaling rule enabled only in Exchange Online. Some of the emails originated or routed from on-premises are not getting journaled. How can we solve this?
You can solve this by implementing any one the following:

\n\n

Scenario 2: MX record points to Exchange Online

\n

When an MX record points to Exchange Online, the Exchange Online journaling agent will process the email first. In this case, centralized mail routing plays an important role in how journaling works on inbound emails.

\n

Centralized mail transport (CMT) is recommended only for organizations with specific compliance-related transport needs. Our recommendation for most Exchange organizations is not to enable CMT.

\n

When Centralized mail routing is enabled: 

\n\n

If you have journaling rules both in Exchange Online and Exchange Server and this is causing duplicate journaling in Exchange Online, this can be prevented by usingPreventDupJournaling as mentioned here. To enable this, open a support ticket with Microsoft. Also, on-premises journaling for Exchange Online recipients can be prevented by scoping your on-premises journaling rule only for “Internal messages only.”

\n

What happens when Send From Alias is enabled?
When Send From Alias is enabled, the address resolution from contoso.mail.onmicrosoft.com to consoso.com does not happen in Exchange Online to preserve the alias and there will be no change in the email address. So, Exchange Online journaling does not work for the second time, which is good as duplicate journaling is prevented.

\n

When Centralized Mail routing is disabled:

\n\n

Journaling of outbound emails

\n

Based on your requirements, you can choose how outbound messages are routed from Exchange Online users. When you run the Hybrid Configuration Wizard (HCW), you can select one of two options:

\n\n

For more information about transport routing options available for outbound emails, see Outbound messages to the internet.

\n

Scenario 1: When routing emails directly to the Internet (CMT disabled):

\n\n

Scenario 2: When routing emails via on-premises to the Internet (CMT enabled):

\n\n

A common requirement of many customers is to leverage CMT but use a different route for journaled messages from Exchange Online to the external journal recipient. This can be achieved by having “Double CMT” in Exchange Online. Refer the section “Journaling and CMT” in Journaling and CMT.

\n

Journaling internal emails within the tenant (including cross-premises emails)

\n

Cloud to cloud:

\n

This can be taken care by a journaling rule in Exchange Online. Any situations where email is forked (bifurcated) will lead to duplicate journaling which are expected and by design:

\n\n

On-premises to cloud:

\n\n

Cloud to on-premises:

\n\n

We hope that this article provides you with enough information about setting up journaling in an Exchange hybrid environment. I also want to take a moment and thank Arindam Thokder for his contribution. Please use the comment section to ask questions or provide suggestions!

\n

Mithun Rathinam

"},"Conversation:conversation:3821516":{"__typename":"Conversation","id":"conversation:3821516","solved":false,"topic":{"__ref":"BlogTopicMessage:message:3821516"},"lastPostingActivityTime":"2025-01-21T06:23:52.446-08:00","lastPostTime":"2024-08-05T03:57:25.916-07:00","unreadReplyCount":9,"isSubscribed":false},"ModerationData:moderation_data:3821516":{"__typename":"ModerationData","id":"moderation_data:3821516","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3821516_3":{"__typename":"Revision","id":"revision:3821516_3","lastEditTime":"2025-01-21T06:23:52.446-08:00"},"BlogReplyMessage:message:3828651":{"__typename":"BlogReplyMessage","id":"message:3828651","conversation":{"__ref":"Conversation:conversation:3821516"},"author":{"__ref":"User:user:927607"},"revisionNum":1,"uid":3828651,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"subject":"Re: Journaling in Hybrid Scenarios","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3828651"},"parent":{"__ref":"BlogTopicMessage:message:3821516"},"body":"

Hello techresolve!

 

We currently use dynamic distribution groups (DDGs) as base for JournalingRules.

 

The DDGs members are collected based on recipient filter which is based on AD-attributes (native or extensionattributes possible).

 

Furthermore, in Hybrid scenarios the DDG should be configured that it only contains UserMailboxes (not MailUsers/RemoteMailboxes), in each System (ExchangeOnpremises and ExchangeOnline).

This would also avoid duplicate journaling.


Example DDG:

Get-DynamicDistributionGroup <Name of DDG> | fl recipientfilter,name,prim*

RecipientFilter : ((((CustomAttributeXX -eq 'XXXXX') -and (RecipientType -eq 'UserMailbox')))
PrimarySmtpAddress : <MailAddress of DDG>

 


Example JournalingRule:

PS C:\\> Get-JournalRule <Name of the JournalingRule>

Name : <Name of the JournalingRule>
Recipient : <MailAddress of DDG>
JournalEmailAddress : <Journaling Mailbox>
Scope : External
Enabled : True

 

 

","body@stringLength":"1127","rawBody":"

Hello techresolve!

 

We currently use dynamic distribution groups (DDGs) as base for JournalingRules.

 

The DDGs members are collected based on recipient filter which is based on AD-attributes (native or extensionattributes possible).

 

Furthermore, in Hybrid scenarios the DDG should be configured that it only contains UserMailboxes (not MailUsers/RemoteMailboxes), in each System (ExchangeOnpremises and ExchangeOnline).

This would also avoid duplicate journaling.


Example DDG:

Get-DynamicDistributionGroup <Name of DDG> | fl recipientfilter,name,prim*

RecipientFilter : ((((CustomAttributeXX -eq 'XXXXX') -and (RecipientType -eq 'UserMailbox')))
PrimarySmtpAddress : <MailAddress of DDG>

 


Example JournalingRule:

PS C:\\> Get-JournalRule <Name of the JournalingRule>

Name : <Name of the JournalingRule>
Recipient : <MailAddress of DDG>
JournalEmailAddress : <Journaling Mailbox>
Scope : External
Enabled : True

 

 

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