Update 7/14/2025: Updated the FAQ.
As with all cloud services, Exchange Online imposes service limits to prevent misuse of Exchange Online resources and ensure availability for all users. For examp...
till now I have engaged MS support 2 times and both time they weren't able to disclose details on the report data and even went on to tell me to "believe" they are correct. I am pretty confident there is some wrong data there .... and to show you what I am talking about I am gone show an example
I am migrating this customer to EXO, via hybrid , we are using "Centralized Mail Transport" on-premise
TotalMessages in24h - 2280 (sshot has cutshort data) : This is mainly due to messagetrace showing messages sent TO EXO hosted External Recipient from on-premise mailboxes...
ExternalMessages - 330 : removing received messages and messages sent to accepted domains ..
ExternalMessages from Mailboxes in EXO : 24
ObservedValue: 960
The first problem here is, as usual, in the message trace I see (this is a problem into itself) messages sent from on-premise users (so mailbox yet to be migrated to exchange online) to external recipients who are themselves hosted in EXO . Are these Counted ??? these messages DO NOT effectively transit from "my tenant"
If these messages are not counted (as it should be since they are not relayed thru EXO) these 2 users have sent 24 messages in 24 hours how do we get to 960 ?
Even if these messages were being counted, I sit at a count of 330 messages sent to external domains ... how do we get to 960 ?
I feel the data you are providing, be it via commadlet\Report blatantly inadequate, how can you possibly think to impose a limit as potentially destructive as this without giving me the data on which your are basing the limit.
The time frame you are giving customers to adequate to these new limit is too short, I mean 2 months (1 month left now) is basically a joke ..
get-messagetrace returns a maximum of 1000 results. One mail can lead to more than one entry. So you may be missing mails in your result and thus do not count.
As you can see from the documentation you shared you can use -PageSize to extend it to 5000 entries, which I did (not in the SShot as detailed) the result with a PageSize of 5000 is 2280 I only have two real mailboxes migrated on the Tenant at the moment.