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Exchange Team Blog
3 MIN READ

Introducing Exchange Online Delicensing Resiliency to protect against unintended delicensing actions

The_Exchange_Team's avatar
Nov 05, 2024

We recently introduced a new feature in Exchange Online that allows admins to add protection against the accidental or unintended delicensing of an Exchange Online mailboxes by providing a 30-day grace period upon license removal. The feature also provides options for admin and user notification to proactively avoid the consequences of unintentional delicensing. This is an opt-in feature accessible to tenants with over 10,000 non-trial Exchange Online licenses.

How Delicensing Resiliency Works

Exchange Online user mailbox access is tied to the presence of a license. License removal causes the mailbox to be unavailable to the user, which affects mail flow and leads to non-delivery reports (NDRs) or misrouting of emails.

There have been incidents in the past where customers using Group Based Licensing have accidentally delicensed a large population of their users resulting in wide-spread service disruption and an interruption in mail flow.

This new feature acts as a safeguard against the immediate effects of delicensing errors by providing a 30-day grace period starting with license removal, providing time for admins to correct any mistakes. During this grace period, mailboxes maintain their pre-delicensing functionality, giving admins the necessary time to address any delicensing mistakes. During this grace period, the admin also has the option to expedite user delicensing, re-license the user, or leave them unlicensed until grace period is over.

Once the Exchange Online delicensing resiliency feature’s 30-day grace period expires and we remove the license, the user mailbox follows its own default 30-day grace period, during which time the user cannot access the mailbox. However, if the license is added back, access is restored, and the mailbox becomes active. After the 30-day grace period, the data is deleted and can't be recovered.

The following illustrations summarize the behavior change:

When Exchange Online Delicensing Resiliency feature is not enabled (default behavior):

After Exchange Online Delicensing Resiliency feature is enabled (new behavior):

Once the feature is enabled, you can see when the 30-day grace period will expire by running Get-PendingDelicenseUser:

You can also use the Microsoft 365 admin center to see when the grace period ends and take other actions including expediting delicensing.

To make this feature actionable, we have added a Service Health advisory notification for admins as well as user email notification, so admins can proactively handle potential unintended delicensing of Exchange Online users before the 30-day grace period expires. When the feature is enabled, Service Health advisory notifications for admins and email notifications for users are also enabled.

Service Health advisory notifications are designed for admins to receive an advisory digest notification whenever there is any delicensing activity in your tenant. The Service Health post includes the count of delicensed users over a period of 8 days, that are within the 30-day grace period.

Below is a sample Service Health advisory notification:

Admins can then take appropriate actions, such as expediting delicensing of a user or re-licensing the user.

Because there is a chance that an admin might not notice or act on the Service Health advisory, user notification is enabled by default. Users who had their license removed will get a few emails starting about 18 days after delicensing. The email reminders will be sent only to users with mailbox activity 24 hours after delicensing, such as sending email or accessing the mailbox.

Below is an example of the user email notification:

Learn More

Currently the feature is available only in our WW cloud; we'd like to hear your feedback on rolling out this feature in government and sovereign clouds (please comment below).

For more information about this new feature, see Get Started with Exchange Online Delicensing Resiliency. Let us know your thoughts on this feature!

Yajvendra Gupta

Updated Nov 07, 2024
Version 2.0

25 Comments

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We are announcing a feature that allows admins to add protection against accidental delicensing of Exchange Online mailboxes.

","body":"

We recently introduced a new feature in Exchange Online that allows admins to add protection against the accidental or unintended delicensing of an Exchange Online mailboxes by providing a 30-day grace period upon license removal. The feature also provides options for admin and user notification to proactively avoid the consequences of unintentional delicensing. This is an opt-in feature accessible to tenants with over 10,000 non-trial Exchange Online licenses.

\n

How Delicensing Resiliency Works

\n

Exchange Online user mailbox access is tied to the presence of a license. License removal causes the mailbox to be unavailable to the user, which affects mail flow and leads to non-delivery reports (NDRs) or misrouting of emails.

\n

There have been incidents in the past where customers using Group Based Licensing have accidentally delicensed a large population of their users resulting in wide-spread service disruption and an interruption in mail flow.

\n

This new feature acts as a safeguard against the immediate effects of delicensing errors by providing a 30-day grace period starting with license removal, providing time for admins to correct any mistakes. During this grace period, mailboxes maintain their pre-delicensing functionality, giving admins the necessary time to address any delicensing mistakes. During this grace period, the admin also has the option to expedite user delicensing, re-license the user, or leave them unlicensed until grace period is over.

\n

Once the Exchange Online delicensing resiliency feature’s 30-day grace period expires and we remove the license, the user mailbox follows its own default 30-day grace period, during which time the user cannot access the mailbox. However, if the license is added back, access is restored, and the mailbox becomes active. After the 30-day grace period, the data is deleted and can't be recovered.

\n

The following illustrations summarize the behavior change:

\n

When Exchange Online Delicensing Resiliency feature is not enabled (default behavior):

\n\n

After Exchange Online Delicensing Resiliency feature is enabled (new behavior):

\n\n

Once the feature is enabled, you can see when the 30-day grace period will expire by running Get-PendingDelicenseUser:

\n\n

You can also use the Microsoft 365 admin center to see when the grace period ends and take other actions including expediting delicensing.

\n\n

To make this feature actionable, we have added a Service Health advisory notification for admins as well as user email notification, so admins can proactively handle potential unintended delicensing of Exchange Online users before the 30-day grace period expires. When the feature is enabled, Service Health advisory notifications for admins and email notifications for users are also enabled.

\n

Service Health advisory notifications are designed for admins to receive an advisory digest notification whenever there is any delicensing activity in your tenant. The Service Health post includes the count of delicensed users over a period of 8 days, that are within the 30-day grace period.

\n

Below is a sample Service Health advisory notification:

\n\n

Admins can then take appropriate actions, such as expediting delicensing of a user or re-licensing the user.

\n

Because there is a chance that an admin might not notice or act on the Service Health advisory, user notification is enabled by default. Users who had their license removed will get a few emails starting about 18 days after delicensing. The email reminders will be sent only to users with mailbox activity 24 hours after delicensing, such as sending email or accessing the mailbox.

\n

Below is an example of the user email notification:

\n\n

Learn More

\n

Currently the feature is available only in our WW cloud; we'd like to hear your feedback on rolling out this feature in government and sovereign clouds (please comment below).

\n

For more information about this new feature, see Get Started with Exchange Online Delicensing Resiliency. Let us know your thoughts on this feature!

\n

Yajvendra Gupta

","body@stringLength":"8199","rawBody":"

We recently introduced a new feature in Exchange Online that allows admins to add protection against the accidental or unintended delicensing of an Exchange Online mailboxes by providing a 30-day grace period upon license removal. The feature also provides options for admin and user notification to proactively avoid the consequences of unintentional delicensing. This is an opt-in feature accessible to tenants with over 10,000 non-trial Exchange Online licenses.

\n

How Delicensing Resiliency Works

\n

Exchange Online user mailbox access is tied to the presence of a license. License removal causes the mailbox to be unavailable to the user, which affects mail flow and leads to non-delivery reports (NDRs) or misrouting of emails.

\n

There have been incidents in the past where customers using Group Based Licensing have accidentally delicensed a large population of their users resulting in wide-spread service disruption and an interruption in mail flow.

\n

This new feature acts as a safeguard against the immediate effects of delicensing errors by providing a 30-day grace period starting with license removal, providing time for admins to correct any mistakes. During this grace period, mailboxes maintain their pre-delicensing functionality, giving admins the necessary time to address any delicensing mistakes. During this grace period, the admin also has the option to expedite user delicensing, re-license the user, or leave them unlicensed until grace period is over.

\n

Once the Exchange Online delicensing resiliency feature’s 30-day grace period expires and we remove the license, the user mailbox follows its own default 30-day grace period, during which time the user cannot access the mailbox. However, if the license is added back, access is restored, and the mailbox becomes active. After the 30-day grace period, the data is deleted and can't be recovered.

\n

The following illustrations summarize the behavior change:

\n

When Exchange Online Delicensing Resiliency feature is not enabled (default behavior):

\n\n

After Exchange Online Delicensing Resiliency feature is enabled (new behavior):

\n\n

Once the feature is enabled, you can see when the 30-day grace period will expire by running Get-PendingDelicenseUser:

\n\n

You can also use the Microsoft 365 admin center to see when the grace period ends and take other actions including expediting delicensing.

\n\n

To make this feature actionable, we have added a Service Health advisory notification for admins as well as user email notification, so admins can proactively handle potential unintended delicensing of Exchange Online users before the 30-day grace period expires. When the feature is enabled, Service Health advisory notifications for admins and email notifications for users are also enabled.

\n

Service Health advisory notifications are designed for admins to receive an advisory digest notification whenever there is any delicensing activity in your tenant. The Service Health post includes the count of delicensed users over a period of 8 days, that are within the 30-day grace period.

\n

Below is a sample Service Health advisory notification:

\n\n

Admins can then take appropriate actions, such as expediting delicensing of a user or re-licensing the user.

\n

Because there is a chance that an admin might not notice or act on the Service Health advisory, user notification is enabled by default. Users who had their license removed will get a few emails starting about 18 days after delicensing. The email reminders will be sent only to users with mailbox activity 24 hours after delicensing, such as sending email or accessing the mailbox.

\n

Below is an example of the user email notification:

\n\n

Learn More

\n

Currently the feature is available only in our WW cloud; we'd like to hear your feedback on rolling out this feature in government and sovereign clouds (please comment below).

\n

For more information about this new feature, see Get Started with Exchange Online Delicensing Resiliency. Let us know your thoughts on this feature!

\n

Yajvendra Gupta

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We are announcing a feature that allows admins to add protection against accidental delicensing of Exchange Online mailboxes.

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Introducing Exchange Online Delicensing Resiliency to protect against unintended delicensing actions","moderationData":{"__ref":"ModerationData:moderation_data:4378184"},"body":"

Hello,
In my organization, we are considering enabling this feature, but we have a question about the language in which users will receive the notification message informing them that the license has been disabled.

Will this message only be sent in English, or, on the contrary, if the user has Catalan or Spanish set as their language, will they see the message in those languages?

Thank you

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Hi, 

\n

The user should be able to receive email notification in the language configured.

\n

Thanks

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Hi Yajvendra,

Thank you for your response.
Is there any official documentation where this is specified, or could you provide a sample showing that the message is delivered in the language configured in the user's mailbox?
Since I need more than 10,000 licenses to activate this option, we do not have a test environment where we can configure and test it before applying it to production.

Best regards.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2025-02-18T02:51:33.764-08:00","lastPublishTime":"2025-02-18T02:51:33.764-08:00","metrics":{"__typename":"MessageMetrics","views":21},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"entityType":"BLOG_REPLY","eventPath":"category:Exchange/category:products-services/category:communities/community:gxcuf89792board:Exchange/message:4082759/message:4382391","attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[]},"User:user:2782723":{"__typename":"User","id":"user:2782723","uid":2782723,"login":"Sonai91","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-11-21T08:30:45.061-08:00","confirmEmailStatus":null,"registrationAccessLevel":null,"ssoRegistrationFields":[]},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/images/dS0yNzgyNzIzLTlReTcwdQ?image-coordinates=0%2C0%2C360%2C360"},"rank":{"__ref":"Rank:rank:37"},"messagesCount":6,"kudosGivenCount":0,"kudosReceivedCount":2,"kudosWeight":1,"ssoId":null,"followersCount":null,"solutionsCount":2,"entityType":"USER","eventPath":"community:gxcuf89792/user:2782723"},"ModerationData:moderation_data:4341717":{"__typename":"ModerationData","id":"moderation_data:4341717","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"BlogReplyMessage:message:4341717":{"__typename":"BlogReplyMessage","uid":4341717,"id":"message:4341717","revisionNum":1,"author":{"__ref":"User:user:2782723"},"readOnly":false,"repliesCount":1,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Blog:board:Exchange"},"parent":{"__ref":"BlogTopicMessage:message:4082759"},"conversation":{"__ref":"Conversation:conversation:4082759"},"subject":"Re: Introducing Exchange Online Delicensing Resiliency to protect against unintended delicensing actions","moderationData":{"__ref":"ModerationData:moderation_data:4341717"},"body":"

So what I can understand:

Therefore, justifying to the client can be a little cumbersome to the admins and the plan may get parked in those cases.

Let me know if I am wrong from my viewpoint.

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Hold is used to prevent mailbox content from being permanently deleted, so that organization can retain content to meet compliance regulations or during legal and other types of investigations hence Hold being critical functionality is mostly not override by any feature. Additionally, to place an Exchange Online mailbox on Litigation hold, it must be assigned an Exchange Online Plan 2 license.

\n

Whereas this feature is defence in depth to prevent losing access to mailbox in the event of un-intended delicensing. The feature is applicable to all Exchange Online licenses excluding trial licenses. If no action taken, then the mailbox access will expire after the feature’s 30-day grace period is over.

\n

So, Hold is for mailbox data retention/preservation vs the new feature is for mailbox access retention for 30 days only.

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Hi Yajvendra,

We have approx 5000 licenses in our tenant.

Will it impact anything if we enable this feature?

Thank you,

Ganesh Daskan

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Hi Ganesh,

\n

This feature is available to tenants with over 10,000 non-trial Exchange Online licenses. Attempting to enable it without meeting this requirement will result in an error message.

\n

Thanks.

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Hi Yajvendra,

Thank you for your quick response.

Then we need to wait for this feature to be supported for fewer than 10,000 licenses, right?

I hope Microsoft has some plan.

Thank you,

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Hope license will get free as soon as we removed for the user, and we can utilize that license for another user?

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You must always perform Expedite-Delicensing<EDOID> whenever you expect user to be completely delicensed from your environment. This is a mandatory step to be followed when you want to delicense a user after enabling the 'Exchange Online Delicensing Resiliency' feature. Once Expedite-Delicensing<EDOID> is performed, the service typically takes less than 30 minutes to delicense a user. However, at times it can take up to 24 hours for delicense provisioning to occur. Refer “Key callouts: Behavior change” section in product documentation for more details.

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Guys, when we remove license of user after enabling delicensing, hope all other app like teams, OD , form etc will be disabled as soon as removed O365 license except mailbox ?

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This feature is applicable to Exchange Online mailbox only. For other apps, please refer respective product documentation.

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Very cool!

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Yes, please plan to roll this out in GCC.

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I have an EDU tenant that <10000 exchange online licences.

We use group based licencing and have lost a few mailbox from this. Is there a way to get notifications (email?) when a mailbox is scheduled for removal? (ie an alert of mailboxes in the 30 day window)

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Will this also apply to shared mailboxes that we have licensed too ?

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The feature is not applicable for trial license mailboxes and shared mailboxes. For instance, when a user mailbox is converted to a shared mailbox, subsequent license removal from the user's account is not entitled for the feature.

\n

You find this information in product documentation

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It would be nice if it appled to Shared mailboxes that we license for size increase and complicance features as we have over 10,000 SMB that are licensed 

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Is there a plan to allow this for smaller tenants? 

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Currently, the feature is enabled for larger tenants only. In the event of unintended or accidental delicensing for smaller tenants, if the administrator re-applies the license, recovery is generally faster (mostly within 24-hour provisioning delay duration).

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