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Wolfman92 .  I'm just a regular guy, non-techno geek trying to take care of my patients during a pandemic.  There is so much superfluous Gobbly **bleep** email coming from Microsoft daily its practically indecipherable and I have higher priorities.  Regardless of any messaging they sent, (which is beyond most lay people to understand),  The point of my message if you recall was regarding Customer Service and getting appropriate technical support for a service for which I PAY for.  If this issue is so widely known and anticipated and so easily correctable as you impolitely postulate , then the absolute MINIMUM expectation from the microsoft technical support I pay for is a straight answer with a solution.  Not deception and a rude cop out to get me off the phone.  I don't care how many emails they send.  Most small businesses do not have high powered tech support guru's on the payroll to manage these issues.  There is no technology administrator / tenant situation in my business.  I'm expecting to get support from the company I pay for the service from.