Update 7/14/11: When contacting Microsoft Customer Support to obtain the Interim Update, you can reference KB 2581545 (please note that the article will be available at a later date on support.micr...
Updated Jul 01, 2019
Version 2.0
Blog Post
Could anyone on the Exchange Team advise when the fix for the "content conversion failure" issue (resulting in connections being dropped by the Exchange server without any response to EWS clients) will be included in a rollup? Will it be in Rollup 5??
This issue affects Outlook for MAC & Entourage users ... and is detailed here:
http://social.technet.microsoft.com/Forums/en-US/exchange2010/thread/352776de-ab8a-400f-9f09-fb13cfa89f52/
and the MS interim fix for rollup 3v3 is detailed in KB2449266.
This has been a known issue for a long time now - and there are specific interim updates released to address it in Exchange 2010 SP1 Rollups 1, 2 and 3v3 ... although none yet for 4.
We are currently running the IU for 3v3 (Exchange2010-KB2449266-x64-en) and it is extremely frustrating to have to log a case with PSS to get the next non-public interim update each time we want to install a new rollup.
The big problem we have is that *each time* we log a case for the issue, the phone support denies that the issue exists and we have to jump through hoops to "prove" it to them before we get escalated.
(NB: We have a mixed MAC and PC environment - and can't afford for each new rollup to re-introduce this TCP dropped connection/delayed delivery issue).
With each rollup release I have had my fingers crossed that this fix would be included ... but not so far.
What is the holdup? Can you advise when this will be publicly released?