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Exchange 2007 or 2010 EMC might fail to close with "You must close all dialog boxes before you can close Exchange Management Console"

Nino_Bilic's avatar
Nino_Bilic
Icon for Microsoft rankMicrosoft
Sep 09, 2011

Update 10/21/11: There is now a fix for this issue. Please go here to learn how to get it.

We wanted to write a blog post about an issue that some of you have reported to us, and has been discussed at some length in Exchange Forums also.

After you install Internet Explorer 9 on a computer that has Exchange 2010 or Exchange 2007 management tools installed, you might run into a situation where closing the Exchange Management Console (EMC) results in the following error:

You must close all dialog boxes before you can close Exchange Management Console

This might happen even if there are no property pages left opened that you can see. Please note here that not all of our customers who installed IE9 on a computer with Exchange management tools (server or workstation) have run into this problem.

Are there any workarounds?

As it stands right now, we are not aware of a reliable workaround for this problem. Terminating the EMC using the Task Manager (or possibly a command or script) does not have adverse effects on management tools functionality, but is clearly a non-optimal solution.

What are we doing to address this?

The EMC is implemented as a Microsoft Management Console snap-in. We are working closely with both MMC and Internet Explorer teams to find a solution to this problem. Due to the complex nature of several products involved and the interoperability between them, identifying the root cause was not simple; things are still in process and we do not have a firm solution or a date to share with you yet. We do, however, want to say that we are very aware of this issue and several teams are collaborating and working to get this addressed. Once more details are available, we will be sure to share them here.

Nino Bilic

Updated Jul 01, 2019
Version 2.0

30 Comments

  • I have the same problem. About month

  • Actually if you unexpand (i think that this is the good word) the "Microsoft Exchange On-Premises" tab and after that you click on the main "Microsoft Exchange" the "You must close all dialog boxes" error does not appear.

  • I've never had this problem in EMS

    >_>

    <_<

  • Actually, in my experience, just log off. I mean if you are not in the console anymore, chances are, you are logging out of your session. Never had an issue, just annoying.

    Chris

  • Sorry Nino, this problem is over half a year old and the only solution is to switch back to IE 8. And it affects not only Exchange 2010 MMC, but also Forefron Security MMC.

    Regards

    Bernd

  • Thanks for your work and help on this issue, Nino!

    I'm summarizing and tracking this issue on my blog: http://www.expta.com/2011/04/issue-with-ie9-and-exchange-2010.html

  • I have the issue with not only EMC closing but another issue when I click on the properties of a user from within Active Directory Users and Computers on my Windows 7 64bit box. The issue appears with the MMC from my perspective.

  • Thank you for addressing the issue.

  • Appreciate the honesty but one question springs to mind how on earth did this get through QA? We are all told to keep up to date with versions to prtotect us from security issues and then something like this gets through. Don't get me wrong I'm an avid supporter of Exchange and all things MS, but the the recent QA issues with CU3, then CU4 and now such basic functionallity with MMC leaves us wondering if attention to detail has gone out the window.

  • This is an issue since months - without any solution. No good deal...