I love it that you will support this for 10 years. However I have a concern that you will withdraw support for features before that 10 year period. Point in question - during the launch of Exchange 2000, much ado was made about the IFS and how you can now put information directly into the Exchange store. My company built an Intranet solution for a client based on this technology which worked fine - even on Exchange 2003 - until that is Office 2003 SP1 - this "broke" their ability to save information to the data store. MS response is "oh that's no longer supported"... Hence the need to redesign the application at the cost to the customer. Therefore I take the "10 year support" cycle very cynically.