As many of you might know, we move mailboxes between different databases in the cloud to balance the load. This is done daily through local move requests automatically triggered by our Mailbox Load B...
Updated Mar 11, 2020
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If that is the case, then you really need to make Tier 1 support WAY better. If we are going to be unable to fix our own issues, we don't want to have to jump through hoops with basic troubleshooting we have already done before opening a ticket. I don't know how many times I have provided logs upon opening the ticket, for those to be ignored by Tier 1, and they just read from a script and ask for them again. Some cases just aren't meant to be handled by Tier 1, and there seems to be roadblocks put in place to prevent us from getting to the person who can actually understand the problem. We pay for Premier support, and since we can no longer do Office 365/Azure tickets through that method, and have to use the ticket mechanisms in the portals, the support experience has gotten so much worse.