I have confirmed the events listed in the Direct Push Initilization section of this article. I have a single Exchange 2k3 SP2 server with a virtual directory set up specifically for OMA per MS article 817379 using method #2 mentioned in it. We a have a pilot user who has a Treo 700W with the latest firmware (1.10) from Palm, the latest Activesync software, and version 5.1.195 (Build 14929.2.2.1) of the Windows Mobile OS.
The user receives emails only when his Treo syncs with the server at specified intervals (currently about every 10 minutes). He fails to receive new emails as soon as they arrive at the server. It appears that for some reason the server never sends the notification to the Treo to sync with it immediately upon email arrival. What steps can I take to determine the point of failure? Or, if someone knows the cause and the cure, please let me know.
Thanks.