Over the last several months, I have been involved in several critical customer escalations (what we refer to as critsits) for Exchange 2010 and Exchange 2013. As a result of my involvement, I ha...
Updated Apr 27, 2020
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Ross, we all know history repeats itself. These were the same trends we saw in 1999-2004--different issues but same trends. What has happened is the additional engagement of the PG in driving good designs and adherence to recommendations is now a shadow
of what it once was. Support costs will rise due to lack of investment in this area until they get high-enough to require a response. Then the PG will involve itself for a few years and then stop again. I think of it as organizational Alzheimer's. :-)
I have been helping my current customer interview Exchange candidates and it is very, very reminiscent of 1999. The lack of a "buzz" regarding doing things the right way has a price and the only place that "buzz" can come from is the PG. I really hope you guys
return to pursuing good planning, design and execution for Exchange deployments before it gets as bad as it did last time.
If you need any ideas on how to address it, I *may* have a few. :-)
--billw